Customer Service Sales

Irum Vahora

410-***-****/***.******@*****.***

OBJECTIVE: to obtain a challenging position within a professional

environment supporting Federal Government programs that would enable me to

utilize my knowledge and experience while providing opportunities for

growth and career advancement

CLEARANCES: Top Secret Clearance completed by USIS

Confidential Clearance completed by Dept of Army

Central Intelligence Polygraph

EDUCATION

University of Maryland Baltimore County, BA Psychology

Catonsville, MD

Oakland Mills High School, HSD

Columbia, MD

EXPERIENCE

USIS Falls Church, VA

Security Training Specialist/Role Player

March 2013-present

.Support the training of background investigators by serving as a role

player and assisting with numerous functions of the required curriculum

.Area knowledge and use of mass transit

.Analysis and report writing skills

.Elicitation

.Time management and scheduling tasks

.Communication skills and interfacing with various organizations and

understanding their unique protocol

Independent Contractor/Consultant Washington,

DC

April 2012-present

.Act as an Independent Consultant while providing training and assistance

for security and law enforcement personnel in the area of Surveillance

Detection

.Provides investigative coverage in various exercises to support

operational objectives

.Effectively communicates with all levels and individuals while performing

in difficult and stressful conditions that occur on the job

.Demonstrate sound judgment and flexibility in a dynamic team environment

.Ensures successful completion of teaching objectives for all exercises

.Analyzes specific operational objectives and assist in tailoring training

exercises to meet the needs of the students based on the student's

geographic assignments

.Provide feedback to students regarding methodology to assist with ensuring

the proper execution of operational tasks

Federal Government School, Family and Outreach Services: Dept of Army

Fort Meade, MD

Child and Youth Program Assistant: Child, School and Youth Services

March 2012-present

.Serves as a Child and Youth Program Assistant (CYPA) in one or more CYS

programs.

.Maintains control of and accounts for whereabouts and safety.

.Providing and leading planned activities for program participants.

.Helps prepare, arrange, and maintain indoor and outdoor activity areas and

materials to accommodate daily schedule.

.Interacts with families, children and youth using approved child guidance

and youth development techniques.

.Promotes and models safety, fitness, and health and nutrition practices.

.Assists in maintaining program participation data and completing required

daily reports, planning and programming

.Provides care/supervision, oversight, and accountability for program

participants in compliance with DoD, Army and local policies, guidance, and

standards.

MPB Group Outpatient Mental Health Clinic

Columbia, MD

Medical Assistant/Coordinator/Front Desk

August 2011 to May 2012

.Responsible for keeping care of the treatment rooms, records of the office

and patients

.Assisting the medical director

. Scheduling appointments for patients according with established

procedures.

. Answering the telephone calls in a professional and courteous manner

within minimum rings.

. Liaising with patients, general practitioners, health care professionals,

and patient's family members in a compassionate and kind manner.

. Taking care of medical insurance claims, accepting only clients with

medical assistance (MEDICAID)

. Receiving patients in a polite and courteous manner, monitoring the

patient's flow into the treatment and consulting rooms.

. Receiving and conveying messages in writing, electronically and verbally.

. Making appointments, filling bills of patients, providing receipt of

money, and undertaking any banking procedures.

. Monitoring the clinical and stationery supply levels, and placing orders

as needed.

. Booking and organizing doctors and staff meetings as directed.

. Scanning, filing, and faxing the documents and preparing them for mail-

out.

BEST BUY Ellicott

City, MD

Customer Specialist June 2009 to

September 2010

. Providing excellent customer service and ensuring wonderful customer

satisfaction

. Organizing the department in a proper manner

. Ensuring that overall sales and profitability goals for the department

are met by working with store management in developing employees in

arrangement with growth objectives

. Overseeing the daily operations of the department and reassuring

fulfillment with established policies and procedures

. Analyzing daily and monthly sales to expand business plans to maximize

store productivity

AWARDS AND SKILLS

. Computer Skills- properly trained for Word, Excel, and Power Point

programs. Has the ability to use spreadsheet programs for data

manipulation, analysis and to operate the Web and Internet.

. Receptionist/Office Skills- Properly trained to answer phone calls, take

messages, enter invoices, and use office skills (fax machines, copy

machines, scanning, registers and good technology skills)

.Proficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and

internet

. Sales Rep Skills-previously been in business classes such as marketing

and had more than 4-6years of sales and marketing.

. Language Skills- fluency in Gujarati and English.

Interned 2010:

Ellicott City Courthouse Office of the Public Defenders

3451 Courthouse Drive

Ellicott City, Maryland 21043

Janet Debroisse 410-***-****

REFERENCES

Janet Debroisse, Office of the Public Defenders (P.O.D)

Ellicott City, MD 410-***-**** 410-***-****

Kenny Phillips, Central Intelligence Agency (C.I.A)

Prince George, MD 301-***-****

William Herbert, United States Investigations Service

Falls Church, VA 703-***-****

Contact this candidate