Customer Service Sales
Resume:
Cody B Mize
**** ******* **** **. ******, AR **756
Home: 479-***-****- *******@*****.***
Career Overview
● Relia
ble
cust
omer
servi
ce
repr
esen
tativ
e
with
a
prov
en
track
recor
d in
dem
andi
ng
sale
s
and
acco
unt
man
age
ment
envir
onm
ents.
Core Strengths
MS Excel, MS Word, MS Outlook, Remedy, Management, Active listening, Client relations,
● ●
Internet Explorer and 40-50 WPM Computer proficiency, Creative problem solving,
Critical thinking, Customer service and sales
experience
Accomplishments
Customer
Relations:
●
E
a
r
n
e
d
h
i
g
h
e
s
t
m
a
r
k
s
f
o
r
c
u
s
t
o
m
e
r
s
a
t
i
s
f
a
c
t
i
o
n,
c
o
m
p
a
n
y
-
w
i
d
e
.
C
u
s
t
o
m
e
r
S
e
r
v
i
c
e
● Consisten
tly
received
positive
feedback
from
customers
and
created
repeat
business
by
developin
g long-
term
relationshi
ps with
customers
.
Financial
● Compiled
inventory
lists and
worked with
vendors for
product
pricing and
special
orders.
● Handled
high
volume
sales with
cash,
credit and
gift card
transaction
s,
balancing
cash draw
at end of
shift with
100%
accuracy
rate.
Sales
Consistently
●
generated
additional
revenue through
skilled sales
techniques.
Educational
Background
Stratford University
2009
United States
Criminal Justice
Bachlors Degree
Work Experience
Account Manager
April 2014-present
USA Truck
• Exceed
customer
on-time
pick-up
and
delivery
expectation
s; proactive
analysis to
prevent
service
failures
• Consistent
and
professiona
l
communica
tions;
effective,
prompt and
courteous
communica
tions with
respect to
difficult
situations,
relaying
service
failures,
• Productive
carrier
relationshi
p
developme
nt, AP
Discrepanc
y
resolution,
cover
loads,
handling
and
manageme
nt of
difficult
situations,
etc.
• Ensure
appropriat
e use of
internal
high-
service,
fair and
cost
competitive
brokerage
services
• Detention
manageme
nt,
research/re
solving
invoice
discrepanci
es,
benchmark
rate
achievemen
t,
automation
objectives,
expedite
decisions
and cost,
etc.
• Monitor
Shipment
Status
• Add/Updat
e order
comments
• Communic
ate service
issues to
customer
or
manageme
nt
• Manually
enter
shipment
orders
• Enter
shipment
status
informatio
n (check
calls,
loaded
calls,
unloaded
calls,
reference
number
informatio
n)
• Monitor
EDI
transaction
s and
process
errors
Transportation
Coordinator
October 2012- April
2014
Transplace
• Exceed
customer
on-time
pick-up
and
delivery
expectation
s; proactive
analysis to
prevent
service
failures
• Consistent
and
professiona
l
communica
tions;
effective,
prompt and
courteous
communica
tions with
respect to
difficult
situations,
relaying
service
failures,
• Productive
carrier
relationshi
p
developme
nt, AP
Discrepanc
y
resolution,
cover
loads,
handling
and
manageme
nt of
difficult
situations,
etc.
• Ensure
appropriat
e use of
internal
high-
service,
fair and
cost
competitive
brokerage
services
• Detention
manageme
nt,
research/re
solving
invoice
discrepanci
es,
benchmark
rate
achievemen
t,
automation
objectives,
expedite
decisions
and cost,
etc.
• Monitor
Shipment
Status
• Add/Updat
e order
comments
• Communic
ate service
issues to
customer
or
manageme
nt
• Manually
enter
shipment
orders
• Enter
shipment
status
informatio
n (check
calls,
loaded
calls,
unloaded
calls,
reference
number
informatio
n)
• Monitor
EDI
transaction
s and
process
errors
Customer Service
Representative
July 2012- October
2012
Cabelas – Rogers, AR
Answered
●
questions
regarding
store and
products,
while
maintainin
g
knowledge
of current
sales and
store
promotions
● Maintained
up-to-date
knowledge of store
policies regarding
payments, returns
and exchanges.
● Guaranteed
positive customer
experiences and
resolved all
customer
complaints
● Developed
reputation as an
efficient service
provider with high
levels of accuracy.
Ensured
superior
custome
r
experien
ce by
addressi
ng
custome
r
concerns,
demonst
rating
empathy,
and
resolvin
g
problem
s on the
spot.
Customer Service
Representative
February 2012-
July 2012
Lowes –
Bentonville, AR
● Answered
questions
regarding
store and
products,
while
maintaini
ng
knowledg
e of
current
sales and
store
promotion
s.
● Maintained
up-to-date
knowledge
of store
policies
regarding
payments,
returns and
exchanges.
● Guaranteed
positive
customer
experiences
and resolved
all customer
complaints.
● Developed
reputation
as an
efficient
service
provider
with high
levels of
accuracy
Back shop
Supervisor
August 2011- January
2012
Sears Auto Center-
Fayetteville, AR
● Answered
questions
regarding
store and
products,
while
maintaini
ng
knowledg
e of
current
sales and
store
promotion
s.
● Maintained
up-to-date
knowledge
of store
policies
regarding
payments,
returns and
exchanges.
● Guaranteed
positive
customer
experiences
and resolved
all customer
complaints.
● Developed
reputation
as an
efficient
service
provider
with high
levels of
accuracy
● Compiled
daily and
weekly
monetary
reports.
● Trained new
employees
by providing
knowledge
of specific
store tasks
and policies.
Shift Manager
August 2010 to
May 2011
Pilot Travel Center –
Springdale, AR
● Answered
questions
regarding
store and
products,
while
maintaini
ng
knowledg
e of
current
sales and
store
promotion
s.
● Maintained
up-to-date
knowledge
of store
policies
regarding
payments,
returns and
exchanges.
● Guaranteed
positive
customer
experiences
and resolved
all customer
complaints.
● Developed
reputation
as an
efficient
service
provider
with high
levels of
accuracy
● Compiled
daily and
weekly
monetary
reports.
● Trained new
employees
by providing
knowledge
of specific
store tasks
and policies.
Customer Service
Manager
February 2008 to
August 2010
Interactive Response
Technologies – Ada,
OK
● provided
customer
service for an
average of 60
calls per day,
answering
customer
inquiries,
solving
problems
and
providing
new product
information.
● Investigated
and resolved
customer
inquiries
and
complaints
in a timely
and
empathetic
manner.
● Built long-
term
customer
relationships
and advised
customers
on
purchases
and
promotions.
● Resolved
product
issues and
shared
benefits of
new
technology
● Ensured
superior
custome
r
experien
ce by
addressi
ng
custome
r
concerns,
demonst
rating
empathy,
and
resolvin
g
problem
s on the
spot.
● Trained new
employees
by providing
knowledge
of specific
company
policies and
procedures.
13B Cannon Crew
Member
January 2006 to
August 2010
United States
Army National
Guard
● Specialized
in weapons
operations with
the M106A6
Paladin.
●
● Loading and
firing the
weapon at
enemy targets.
Learning and
performing all
military training
operations.
Sales Associate
April 2004 to
January 2006
Bentonville Honda
Power sports –
Bentonville, AR
● Maintained
positive
attitude to
make
customer's
shopping
experiences
memorable
and
pleasant.
● Built long-
term
customer
relationships
and advised
customers
on
purchases
and
promotions.
● Answered
questions
regarding
store and
products,
while
maintaining
knowledge
of current
sales and
store
promotions.
Contact this candidate