Customer Service Sales

Raven Cotton

Caregiver - Cotton Home Care

Dallas, TX

*******@****.*** - 682-***-****

My objective is to share my knowledge in my horizons to others; I also wish to strive to learn something new

every day. Also to pass it on to other employees so we can work as a team, and increase not only our worth

but also our company worth.

WORK EXPERIENCE

Dispatch/Patient transporter

Baylor university medical center/ aramark - Dallas, TX - May 2014 to Present

Responsibilities

Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients

on and off beds; moving them to and from special service and treatment areas, and operating rooms; using

wheelchairs or moveable beds.

Comforts patients and their families by offering support and encouragement; being punctual and attentive to

procedure schedules; demonstrating caring and cultural sensitivity.

Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment

areas and patient care areas.

Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory.

Transports deceased patients by following protocols and delivering them to the mortuary.

Maintains safe, secure, and healthy work environment by following standards and procedures; complying

with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations

(JCAHO) requirements.

Updates job knowledge by participating in educational opportunities.

Accomplishments

Enhances health care organization reputation by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments.

Skills Used

Customer Service, Customer Focus, Bedside Manner, Physical Fitness, Verbal Communication, Listening,

Documentation Skills, Decision Making, Patient Services, Health Care Administration, Health Promotion and

Maintenance

front desk clerk

days inn & suites - DeSoto, TX - January 2013 to May 2014

Responsibilities

Audit all 3shifts. Making sure the bank was always balan. Check-in guest in & out of a room. Handling debit in

credit cards. Also.cash answering calls. Booking in reserving rooms for guest as well

Accomplishments

Supervisor over all 3 shifts..

Skills Used

Computer, customer service, handling debit in credit cards. Also cash. In working with wynguest software

Caregiver

Cotton Home Care - DeSoto, TX - July 2010 to January 2014

Strong leader for nursing personnel assigned to the unit/shift.

• Assisted residents with bathing, dressing, feeding, lifting and transferring.

• Provided all daily living tasks to enhance quality of life for elderly patients.

• Extensive experience working in homes with disabled children and adults.

• Assisted patients with daily functions.

• Trained new staff on quality control procedures.

Sales Associate

walmart - DeSoto, TX - March 2011 to July 2012

Operated a cash register for cash, check and credit card transactions with [95]% accuracy.

• Stocked and replenished merchandise according to store merchandising layouts.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Welcomed customers into the store and helped them locate items.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Communicated with vendors regarding back order availability, future inventory and special orders.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Directed calls to appropriate individuals and departments.

Housekeeper

Southern Hills Nursing - January 2008 to June 2010

Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows.

• Washed, cleaned and disinfected water coolers.

• Cleaned and buffed tile floors using industrial cleaning equipment.

• Operated power equipment tools such as backpack vacuums for up to [4] hours per shift.

• Changed bed linens and collected soiled linens for cleaning.

• Disinfected and mopped bathrooms to keep them sanitary and clean.

• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Returned emptied garbage receptacles to their proper locations.

• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

• Verified that all storage areas and carts were clean and organized.

Customer Service Rep

TCIM Inc - Tulsa, OK - February 2007 to May 2009

receive a large volume from customers by telephone. Handling telephone requests for product or technical

support, account

• assistance, sales, subscription management, billing and other inquiries from consumers

• meeting customers needs.

• Detail-oriented

• Basic computer software

EDUCATION

Memorial High School Tulsa - Tulsa, OK

May 2009

ADDITIONAL INFORMATION

SKILLS

Customer Service Collection techniques Scheduling

Improving customer retention Training Staff HIPPA Training

Sale Support Specialist Front Office Procedures Patient Statements

Inbound/outbound calls Set up Patient Accounts Very Punctual

Team worker Helpful CPR

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