Customer Service Representative

David Sanchez

*******@**.*** **** Washington St, Apt 114, Hollywood, FL 33021 +1-954-***-****

www.linkedin.com/pub/david-sanchez/8a/6a6/20b/

Summary

A Boston University Economics graduate with an extensive education in statistics, econometrics, and rese arch. An effective, driven, and results-

oriented professional with about three years’ experience in the fields of research analysis, consulting, and project management. A hard working,

self-starter, and innovative leader that brings many skills to a position such as fluency in two languages, and large team management.

Education

Boston University: College of Arts and Science, Boston, MA

B.A. in Economics, Attained May 18, 2014 (GPA: 3.34)

Florida International University: College of Arts and Science, Miami, FL

A.A. in Economics, Minor in Entrepreneurship, Attained April 2012 (GPA: 3.89)

Work Experience

Martha Coakley for Governor May, 2014-July, 2014

Finance Fellow Boston, MA

Conducted data mining to ensure the accurate information of all of those past donors that were in the campaign data base.

Facilitated the communication between the campaign and donors, improving the financial position of the campaign.

Identified and implemented the best fundraising schemes while being part of the highest ea rning campaigns.

Focused on creating and managing lasting relations between donors and both the finance team and the campaign as a whole.

COMTO CITY Summer Internship June, 2013- September, 2013

Cost Analyst and Strategic Advisor (NYCT & CH2M Hill) New York, NY

Administered cost reductions and expanded analysis for NYCT Capital Projects at different stages of the project cycle.

Created a benchmark that formulated the performance goals and measure ments for an asset management firm that is now in use.

Ensured the quick and well managed process of many of the Sandy Relief programs that were currently being undertaken.

City-Convenience Marketing December, 2012-May, 2013

Marketing Team Member Boston, MA

Managed events held weekly for the marketing of new and improved goods sol d at City-Convenience. Increasing their sales.

Represented the City-Convenience team as the first line of marketing at each of the locations and programs held around Boston.

Utilized sampling events to gain costumer attention to goods that were not selling at the quantity that was required by City -Co.

Florida International University February, 2011-April, 2012

Research Associate Miami, FL

Designed a benchmark and master plan, used today, for the Faculty and Staff Retiree Association at this institution.

Engaged in the organizing, funding, and undertaking of event s held by HR. Allowed for a smoother and more enjoyable quality.

Developed the program basis for an alumni association that would connect g raduates to the institution after graduation.

Pines Pizzeria June, 2009-March, 2010

Customer Service Representative Pembroke, FL

Provided fast, efficient, and courteous service on the delivery of orders. Increasing the efficiency of the delivery service.

Ensured the cleanliness of the prep area and back of the house.

Ensured payments and satisfaction of consumers in a courteous and efficient manner.

Leadership

Boston University June, 2013-Present

Resident Assistant for Towers Residence Hall Boston, MA

As a Resident Assistant at Boston University I was in charge of fostering and strengthening relationships and assisting students throughout

their on campus stay, being their first line of interaction. During my year in the position I accomplished the devel opment of a healthy and

safe community for those on my floor. I also organized and conducted successful events and meetings with these students havin g a high

turnout to all events. My accomplishments included Resident Assistant of the month for February.

Florida International University August, 2011-April, 2012

Site Leader and Member of Alternative Breaks Miami, FL

In my year as a Site Leader for Alternative Spring Breaks I organized and lead a group of 9 students for a community service trip to

Savannah, Georgia, to build a home with the Habitat for Humanity organization. As the leader I prepared and managed the budge t, logistics,

and finance for the spring break trip. During my time I enhanced the relationships between the organization and my group. This permitted

for an enjoyable and successful trip for all of those involved, and created a lasting relationship between ASB and Habitat fo r Humanity.

Honors

Coaches Award (2010) Member of National Collegiate Scholars (2011-Present)

Finalist for Balance Man Scholarship (2010) Member of Golden Key Honour Society (2011 -Present)

Dean’s List (2010-2014) Representative of COMTO at the APTA National conference in Chicago (2013)

Skills

Fluent in Spanish and English, Microsoft Package, Knowledge is R & STATA, large team management skills, Problem solving skills

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