Customer Service Representative

Ludwing J. Canizales

CPT-*

Hawthorne, CA

*****************@*****.*** - 562-***-****

WORK EXPERIENCE

Phlebotomist, Independent Medical Insurance Examiner

Independent Work - Los Angeles, CA - 2014 to Present

Responsibilities

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

• Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood

specimens.

Program Director

Rio Hondo Boys and Girls Club - Bell Gardens, CA - October 2007 to February 2014

Provided quick, effective advanced customer service to over 2,500 families yearly. Managed afterschool

programs for LAUSD, MUSD; ADA at each site was 100 students

• Developed grants gaining financial funding for overall programmatic improvement

• Effectively manage schedule development, balanced hours, heavy phones, messages, file/record keeping,

managed parents, club members, funders, staff, School District Liaisons/ Principals

• Honored as Employee of the Year multiple times as well as Volunteer of the Year.

Mental Health Worker

Harbor View Adolescent Center - Genesis Healthcare System - Long Beach, CA - March 2006 to July

2007

Responsibilities

Ensure that assigned youth completed their daily tasks successfully while ensuring that the youths safety is

observed at all times.

Ensuring that assigned youth took meds, completed homework, ate his/her meals and was adequately involved

in socializing activities and school.

Ramp Supervisor

Ogden Ground Services - Menzies Aviation - Los Angeles, CA - May 2001 to September 2004

Responsibilities

Supervise 10-12 staff members while offloading and loading aircraft cargo, maintained a fast pace at all times

thus properly delegated duties to the appropriate staff to ensure on time completion.

Accomplishments

Hired as a ramp agent, promoted twice within first year of work to Lead ramp agent and once again to

Supervisor.

Skills Used

Excellent team management, communication and ability to be punctual.

Customer Service Representative

Mervyn's - Redondo Beach, CA - December 1999 to December 2000

Responsibilities

Provide excellent customer service for a very productive location; thereby ensuring that every customer

experienced the finest shopping experience thus securing their return.

EDUCATION

Certified in Phlebotomy, CPT-1

L. A. Vocational Institute - Los Angeles, CA

2014 to 2014

Vocational in Nursing, LVN

B&R Nursing School - North Hollywood, CA

2005 to 2006

Early Childhood Education/ Teaching

El Camino College - Torrance, CA

1999 to 2001

Diploma in General Studies

Hawthorne High School - Hawthorne, CA

1994 to 1998

ADDITIONAL INFORMATION

• Skillful and precise in performing venipuncture's and capillary punctures; collecting, preparing and storing

blood samples; and verifying medical records.

• Possess excellent patient-relations skills - known for having a gentle touch and the ability to alleviate patient

anxieties.

Contact this candidate