Administrative Assistant Receptionist Clerical, Customer Service

Rosine P. Lefebvre

Huntington Beach, Ca *****

Home: 714-***-****

Cell: 714-***-****

***.*****@*****.***

Office Services; Administrative Assistant; Receptionist; Clerical, and Customer Service

Administrative professional with over 10 years of demonstrative experience effectively coordinating and

scheduling office tasks, possessing strong organizational and multitasking skills with excellent verbal and written

communication abilities to enhance efficiency of your organization’s administrative operations.

SUMMARY OF QUALIFICATIONS

• Computer Savvy: Proficient in MS • Travel Arrangements and Accommodations

2003, XP, Vista, 2010, Lotus Notes,

Docuware

• General Accounting Data Entry, 10 Key by touch

•

• File Management/Archiving Type 50 wpm

•

• Certified Notary Expertise in Building Client Vendor

•

Relationships

WORK EXPERIENCE

Receptionist, Administrative Assistant

Airgas USA, LLC–Long Beach, CA 2012-2014

Participate in operations of Office Services Department of the Western Regional Company’s Division. Airgas is

the United States’ largest supplier of industrial, medical, and specialty gases and related equipment, safety

supplies and MRO products and services to industrial and commercial markets.

• Provide back-up Reception duties, routing incoming calls, to appropriate personnel or departments.

• Receive and deliver phone messages via e-mail when staff is unavailable.

• Answer questions about the organization and provide callers with location address, directions, and other

information.

• Welcome on-site visitors, determine nature of business, and announce or direct them to appropriate

personnel.

• Maintain visitor sign-in log book and monitor visitor access and badge program (in/out).

• Receive and verify courier service deliveries.

• Create PDF of various documents and confidential records via electronic scan and forward by email

attachment to external sales force.

• Coordinate with team members, scheduling, catering and supply requirements for conference room meetings.

• Maintain clean and neat reception area, multiple conference rooms and adjacent kitchenettes.

• Maintain inventory of coffee supplies for multiple stations and lunch room.

• Submit online office and equipment supply orders. Order is distributed upon receipt, or stored as back-up

inventory

• Send, receive and distribute faxes.

• Maintain reception, facility Vendor and confidential record filing system.

• Coordinate with team members, office events and special projects/initiatives.

• Up-date Docuware program daily.

• Receive and distribute in-bound mail to staff and departments daily

• Prepare FedEx packages as needed.

• Deposit A/R cash and checks at local bank branch as needed

• Run miscellaneous errands as needed.

• Post and drop-off out-bound mail at local Post Office at end of day, daily.

• Pick-up in-bound P.O.B. mail delivery, daily.

Administrative Assistant Office Manager

VCC, LLC – Irvine, CA 2007-2011

Supervised daily operation of branch office of one of the nation’s top 100 construction companies, ranked among

one of the nation’s top five for retail expertise.

• Recommended and implemented procedural or policy changes to improve operations, such as supply

changes; disposal of records, and E-cycling events.

• Trained and instructed new employees in job duties and company policies.

• Arranged travel; hotel; car, and limo services for VP as requested.

• Assisted VP with convention documents, and arrangements.

• Managed conference rooms, and catered client meetings.

• Assisted general office staff, and visiting employees with office equipment, and miscellaneous projects.

• Maintained and updated new and existing Vendor Organizations, and Bid List database.

• Created and distributed Prequalification Questionnaire Forms to suppliers and vendors.

• Input data from completed supplier and vendor Prequalification Questionnaires forms into the company’s Vendor

Organizations, national database.

• Participate in bid date events

• Provided Notary Services

• Performed Concierge service between branch office and property management.

• Processed AIA pay application and invoicing forms associated with contract compliance.

• Acquired, distributed and stored office supplies and equipment.

• Organized all office staff medical, safety, & special events.

• Provided orientation duties to new interns and visiting staff as needed.

• Ran miscellaneous errands as needed.

• Provided shipping and receiving duties.

• Created online shipping labels.

• Maintained clean and organized reception appearance.

Credentialing Assistant Receptionist Medical Records Coordinator

Marina Medical Billing Service, Inc. Cerritos, CA 2000-2007

Supervised and managed enrollment applications i.e., Medicare, MediCal, CalOptima for medical billing services

of emergency medicine providers in the United States.

Maintained payer, provider enrollment applications for 10 emergency medical provider groups, consisting of 10 to

15 members each.

Communicated with physicians, payers, and management, via written communication, email and phone.

Maintained daily progress reports using Excell spreadsheets.

Receptionist/Operator duties directing in- bound calls to 60 plus departments and senior staff.

Established billing record request system.

Processed billing record requests and collected associated fees, which created additional revenues of $50,000 plus

annually for the company.

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