Administrative Assistant

Vanessa Thompson

*** ***** ***** **, *** *F, YONKERS, NEW YORK 10704

*****************@*****.*** . H: 914-***-**** ( C: 646-***-****

PROFESSIONAL EXPERIENCE

MBA Consulting Services, Inc. New

York, NY

Administrative Assistant

10/09 - Present

. Coordinate work flow assignments by efficiently inputting data,

obtaining approvals, updating and chasing delegated task to ensure

progress to deadlines.

. Create weekly reports detailing open and outstanding accounts to

assist managers with tactical planning.

. Maintain calendars, e-mails and multiple phone lines for department

managers and staff.

. Provide nationwide customer service to postal employees, vendors and

customers to quickly resolve issues.

. Manage nationwide database and conference rooms for corporate clients.

. Process essential mail, distributing incoming requests and putting

preliminary work in progress.

. Draft and proof-read correspondences for managers' approval and

signature.

. Serve as back-up support to the department Executive Assistant.

EverBank Reverse Mortgage LLC

Harrison, NY

Administrative Assistant; Post Closing Department

12/06 - 03/08

. Prepared, analyzed and edited reports for the Presidents of the

department.

. Liaised with closing staff, Attorneys, closing agents, and Presidents to

accurately process loan accounts.

. Calculated loan figures to ensure accuracy and reconciled discrepancies

as necessary.

. Reviewed loans to ensure documents were complete and accurate.

. Provided administrative support to the Presidents and mortgage associates

in a reverse-mortgage firm.

Emigrant Mortgage Co.

Elmsford, NY

Administrative Assistant; Post Closing Department

07/05 - 09/06

. Assisted staff members including President in analyzing and

reconciling applications and documentation for distribution.

. Prepared and processed accounts receivable.

. Collaborated with attorneys, settlement agents, county clerks and

clients to resolve issues regarding loan documents.

. Provided administrative and clerical support to the Vice President,

Treasurer and staff of Auditors.

SKILLS

. Notary Public, Proficient in Microsoft Office Suite, Diamond, TMO,

Citrix, GroupWise, Lotus Notes, HTML.

. Exceptional organizational and analytical skill at evaluating and

revising administrative processes to improve accuracy and efficiency.

. Outstanding interpersonal and communication skills with proven ability

to facilitate advantageous relationships and coordinate across all

organizational levels.

. Meticulous attention to detail and ability to efficiently multitask.

EDUCATION

Certificate in Financial Planning Program

NYU-SCHOOL OF CONTINUING & PROFESSIONAL STUDIES - New York, NY - 01/2012-

05/2012

Bachelor of Arts in Business Management & Administration/Economics

the City College of New York-CCNY (CUNY) - New York, NY - 09/2006

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