Customer Service Representative

JOANA JEAN-FRANCOIS

* ******** ***** #*, *********, MA 02184

Phone 781-***-****

********@*******.***.

SUMMARY OF QUALIFICATIONS

Hardworking, dependable Customer Service Representative with more than 6

years' experience providing courteous, professional service in extremely

fast-paced, high volume environments. Detail oriented, capable of

processing financial transactions accurately. Learns procedures quickly and

retains information. Fluent in both English and French Creole.

WORK EXPERIENCE

Sports Authority

Currently

Still Employed

Cashier/Floor Associate

Sale Associate/Cashier

Greeted customers and determined their needs and wants

. Discussed type, quality and number of merchandise required

for purchase

. Recommended merchandise based on individual requirements

. Advised customers on utilization and care of merchandise

. Provided advice to clients regarding particular products or

services

. Explained the use and advantage of merchandise to customers

. Answered customers' queries and concerns

. Showed the live working of merchandise

. Quoted prices and discounts as well as credit terms, trade-in

allowances, warranties and delivery dates

. Prepared sales contracts and accepted payment through cash,

check and credit card

. Assisted in display of merchandise

. Maintained sales records for inventory control

Boston Food Shop & Deli 2013-2014

Cashier/Floor Associate/Food Prep

* Replenishes all cold prep throughout the day

* Make sure the customers are being taken care of and the department

looks great at all times

* Operates and sanitizes all Customer Service equipment in a safe and

proper manner

* Follow all established procedures for documenting errors in cashing

procedures

* Sets up, breaks down, stocks, replenishes and maintains cash

register station. Assembles snacks and nourishments according to

facility policy, resident food preferences, and client orders.

Prepares trays with proper dishes, glasses, cups, condiments and

eating utensils for meals

* Performs all assigned side work to include replenishing condiments and

restocking side stands

* Consistently practices key sanitation procedures and policies,

especially hand washing, dish washing, proper food storage and

maintaining appropriate temperature of foods

360 Events & Promotions

Currently Still Employed

Brand Ambassador

* The main objective of mine when I am working as a brand ambassador

is to inform the consumers about the product Lance Crackers.

* I also help set the station up as well as pack everything up

* Always persuasive and polite

McDonald's, Braintree, MA 2011 - 2013

Front End Clerk

Provides courteous and timely service to patrons in restaurant and

drive through window

Accurately operates computerized cash register

Monitors food in fryers and grills; prepares, serves beverages

Ensures clean work area and equipment; maintain sanitation

standards

Restocks workstations, refrigerators and condiment bar

TJ Maxx, Quincy, MA 2008 - 2009

Cashier/Floor Associate

Provided customers with excellent customer service

Received payments with cash, checks, charge cards, and debit cards

Verified identification or authorization

Counted and ensured accurate cash drawer at beginning and end of

shift

Maintained appealing and inviting appearance and organization of

the store

Tagged new merchandise with prices and security tags in stock room

CERTIFICATIONS

. Emergency Medical Technician

. CPR

. AED

VOLUNTEER EXPERIENCE

Braintree Council on Aging, Braintree, MA

Patient Care Volunteer

. Interacted with clients of the senior center and engaged them in

activities

. Assisted kitchen staff with serving food to center residents

Braintree Holiday Friends Food Pantry, Braintree, MA

Food Drive Volunteer

. Organized food drive at local high school

. Delivered donated food to food pantry at end of food drive

Pond Meadow Park, Braintree, Weymouth, MA

Clean Up Volunteer

. Volunteered to clean up grounds at local Park

. Assisted with logistics for annual Senior Walk event by handing

supplies

. Provided guidance and cheered along walk route

EDUCATION

Quincy EMS Academy

2012

. Braintree High School

High School Diploma 2009-2011

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