Customer Service High School

Corinne Young

Medical Records Clerk

Oklahoma City, OK

**********@*****.*** - 405-***-****

WORK EXPERIENCE

Medical Records Clerk

OU Physicians - Oklahoma City, OK - August 2012 to September 2014

Observed strict confidentiality and safeguarded all patient-related

information.

Prepared for HIPAA and JCAHO reviews, ensuring all chart audits and necessary precautions were completed.

Organized, updated and maintained over 200 patient charts.

Ensured HIPAA compliance.

Coordinated Quality Improvement Activities (QIA's) to identify

performance areas for improvement.

Processed monthly reports for department performance.

Maintained patient privacy and confidential patient information.

Monitored team progress to complete projects within deadlines.

Managed paper, ink and printing supply inventories.

Collected customer feedback and made process changes to exceed customer

satisfaction goals.

Provided accurate and appropriate information in response to customer

inquiries.

Demonstrated mastery of customer service call script within specified time

frames.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported

product issues.

Properly directed inbound calls in phone queues to improve call flow.

Temporary Medical Records Clerk

OU Physicians - Okla Univ Health Sci - Ctr, OK, US - April 2010 to August 2012

Ensured HIPAA compliance

Prepared all paper charts to be scanned

Scanned in inactive patient charts

Assisted in moving all charts into the new Cancer Center Building

EDUCATION

High School Diploma

El Reno High School - El Reno, OK

2011

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