Customer Service Manager

J ames Hampton, CPT

**** ***** ********* 773-***-****

Chicago, Illinois 60660 ********@*****.***

Summary

To obtain the position of phlebotomist where knowledge of phlebotomy processes

and other related work skills can be utilized as well as enhanced.

Certifications

Certified Phlebotomy Technician Certification July 2014

Chicago, Illinois

Enrolled in, and completed a 2 month phlebotomy technician course.

NHA certification # A2F8S5R5

Certification included education and training in:

• Evacuated Tube Systems

• Butterfly and syringe procedures

• Arterial puncture procedures

• Order of draw

• Preanalytical considerations

• POCT procedures

• Microcollection techniques

• Proper specimen handling

• Non-blood specimen testing

• Quality assurance

• Infection control and Universal precautions

AHA CPR & AED Certification August 2014

Chicago, Illinois

Work H istory

AbelsonTaylor, I nc. July 2005 – February 2014

Chicago, Illinois

The largest privately owned healthcare advertising agency in the world, serves the

pharmaceutical, biotechnology, nutrition, and orthopedic device industries via

branding, animation, broadcast, print, outdoor, radio, websites, banners and

database marketing.

January 2012, Senior Art Production Night Shift Supervisor

• In addition to previous title, larger department administrative responsibilities

were assumed

• Responsible for maintaining department supplies and maintenance of equipment

• Company-wide perspectives and goals were more strongly emphasized at this

level

October 2005, Art Production Night Shift Supervisor

• Responsible for a staggered-shift workforce of 2 to 7 employees

• Coordinated timing and movement of department and company work

load

• Responsible for maintaining client branding standards across all collateral print

work

• Helped to establish and maintain a “customer service” mindset among team

members

• Final quality checkpoint for releasing print files to vendors

• Acclimated freelancers and new employees to company and department

standards

• Conducted weekly supervisor status meetings

• Wrote and conducted yearly employee evaluations

• Assumed duties of department manager as needed

July 2005, Senior Production Artist

• Utilized electronic and offset printing techniques to produce client

–

advertising materials

• Maintained proper server structure of department’s electronic files

• Worked with art director’s to assure company and department standards were

being met

• Troubleshooting and problem solving employed to maintain company and client

standards

• Released final print files to printers/vendors

• Functioned as a team leader, assisting in the development of other production

artists

• Assumed duties of supervisor in their absence

–

F reelance P rint P roduction Artist/Graphic Designer January 2001 to July 2005

Chicago, Illinois

• Macintosh-based design studio

• Services from typesetting, newsletter and brochure design to corporate identity

design

• Maintained client’s budget constraints and schedules

Brann Worldwide September 1999 – January 2001

Chicago, Illinois

A direct marketing advertising agency that specialized in campaigns and direct mail

programs. The agency also provided a range of consulting services to develop

corporate marketing strategies.

February 2000, Senior Digital Artist

• Maintained production standards and schedules to produce client’s advertising

needs

• Conducted pre-production meetings and brainstorming sessions

• Researched and implemented new procedures to improve efficiency

• Maintained archive library of completed projects

• Assumed supervisory duties in team leader’s absence

September 1999, Studio Digital Artist

• Created design elements and comps according to specifications

ABD Group, I nc. June 1997 – September 1999

Chicago, Illinois

A boutique style print production company that provided services to retail markets.

Designer – Homelife Team

• Produced 4-color inserts, seasonal mailers and postcard advertising materials for

national furniture retailer in team environment via Macintosh-based applications

• Extensive knowledge of 4-color and prepress processes utilized to ensure client’s

advertising goals were met

• Coordinated multiple projects at various stages of design and production

• Created procedure/style manual of Homelife’s production and design processes

F reelance P rint P roduction Artist January 1995 to June 1997

Chicago, Illinois

• Worked with various agencies on a contract and project basis

• Employed print and design knowledge to achieve advertising goals and

deadlines

Supervalu, I nc.-JM Jones Division March 1994 – December 1994

Champaign, Illinois

A leading grocery wholesaler supplying products to more than 4,200 regional and

national chain supermarkets

Layout and Production Coordinator

• Coordinated the advertising and marketing strategies for 300+ Supervalu-owned

and supplied grocery stores

• Designed and coordinated production of posters, placards and sign cards for

each store’s weekly specials and sales, 8- and 4-page color circulars

• Created and distributed monthly planning package to store owners

• Created an ad template system to improve print production times

• Consulted weekly with store owners to accurately represent each store

• Assumed management duties in the absence of manager

Human Kinetics Publishers August 1990 – March 1994

Champaign, Illinois

A provider of physical fitness textbooks, journals, online courses, software, and videos

Production/Layout Artist

• Created press releases and newspaper/trade magazine advertisements to

company

materials

• Produced HKP and YMCA’s annual merchandise catalogs

• Established photo cataloging and retrieval system

Colwell Systems, I nc. August 1988 – August 1990

Champaign, Illinois

Provider of office products for the medical, dental and legal professions.

Production Artist

• Utilized pre-designed templates to produce business forms and other pertinent

materials

• Regulated work flow throughout the art and prepress departments.

E ducation

Eastern Illinois University

Charleston, Illinois

Bachelor of Arts – Graphic Design

References available upon request.

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