Sales Project

Augustine Njaka

IT System Analyst

Contact Information

Cell: 469-***-****

Phone: 469-***-****

Email: ********@*****.***

Objective:

System Analyst and Network Support for over 10 years in the IT industry,

vast knowledgeable IT skills such in systems integration, validation

testing, setup and troubleshooting, and supporting customers with both

hardware and software systems and responsibilities included working closely

with customers and vendors on the design, configuration, layout and setup

of LAN, WAN, Wireless and secure networks and a solid experience in

managing projects and meeting deadlines..

PROFESSIONAL EXPERIENCE

Luminant -TXU

2011 -2013

IT Solutions Analyst:

* Support of Luminant Power Optimization Center, Applications,

Facilitation of processes and improvements to support operational

optimization.

* Provide data development and technical support in project development,

risk analysis, QA/QC, installation, start-up, monitoring, analysis,

economic justification and problem solution.

* Knowledge of Power Plant equipment condition monitoring and diagnostic

technologies

* Analyze equipment trends, historical data and field data to develop

and implement measurable programs to obtain lowest life cycle cost to

plant equipment.

* Effectively communicate application issues status /resolution to

business owner.

* Provide daily leadership to project engineering team, including

communication of tasks, priorities, and duration

* Maintain knowledge base on latest industry technical advances and

provide management with possible methods to integrate these into

operational process

* Assist in development and implementation of multi-year Technology and

continuous Improvement strategy based on the identification of value

opportunities.

* On- call and participating in the installation, monitoring,

maintenance and support of all associated hardware and software as a

member of a team that provides 24x7 support for internal and external

customers.

* Execute Project Management process to ensure delivery, including

project control, risk management, change management, issue resolution,

progress reporting, reviews and project documentation.

* Strong understanding of system and application performance management,

database, monitoring and services administration in Enterprise

environments

* Support Windows Servers 2000, 2003, 2008 and OS installation - Windows

server, UNIX and Linux. Web Server Installation and Hyper-V

virtualization environment.

* Resolve major project issues & conflicts and manage project scope and

change control and escalate issues as necessary to program manager

when necessary.

* Co-ordinate communication with project team as agreed in the IT PMO

Communication Plan for projects and leads messaging to all

stakeholders

* Drive the execution of project related actions in architecture and

standards delivery, ensuring compliance with architecture, security

guidelines and sourcing model

* Liaise with business and/or supplier stakeholders to ensure project

teams members are in place in order to facilitate testing signoff by

users, and transitioning into ongoing service; project value

realization, celebration and closure.

Hooper Mechanical Inc. Texas

2007 - As Needed

Professional Service Consultant:

* Support and maintains systems equipments, software/hardware and

peripherals, troubleshooting problems and equipment failures

replacing defective parts, upgrading software, cabling, wiring and

documentation

* Support Windows Servers 2000, 2003, 2008 and OS installation - Windows

server, UNIX and Linux. Web Server Installation -llS 6.0, Apache.

* Installation and monitoring Microsoft SQL Server Management Studio

2008, Data replication, Database performance tuning and

troubleshooting, and Disaster recovery planning and risk assessment

* Implementing disaster recovery processes and business continuity

procedures for re-establishing servers, databases and operating

systems in the event of a disruption, both minor and catastrophic

issues. That includes maintaining Microsoft Windows 2008/R2, SQL

servers on a VMware, VSphere and Hyper-V virtualization environment

* Windows /Linux administration, configuration and system level support

experience.

* Document and communicate the results of problem solutions and

analytical examinations to both internal and external customers for

product enhancements

* Assist in the implementation and usage of quality improvement and

control tools / processes

ESM ITO Global Operations - HP 2010 - 2011

Technology Consultant:

* Providing leadership and technical direction for a team of

Professional Services Consultants tasked with the planning, management

and implementation of HP Storage Works EVA 6000, 8000 - Enterprise

Virtual Array, EVA Virtualization architect, Data Migration

specialist. Architect, design and execute detailed implementation

plans to integrate EVA Storage Solutions into new and existing IT

environments.

* Provide technology consulting to external customers and internal

project teams.

* Responsible for providing technical support and/or leadership in the

creation and delivery of technology solutions designed to meet

customers' business needs and, consequently, for understanding

customers' businesses.

* Participate as a member of the IT team to the implementation and

deployment of the SAN Storage, HP Brocade switch/fabric OS using EVA

commands.

* Knowledge of SQL databases, databases queries, client/server

architecture, virtualization, operating systems window servers, SAN

storage and backup and restore issues.

* Build, Implement backup and restore architecture, configure backup

schedules, monitor job

define strategy and/or roadmap for the entire application lifecycle

through retirement and collaborate with Operations to monitor and

review the operational performance of the product/service as well as

configuration management and high level problem investigation,

diagnosis and resolution

* Work with the vendor as well as business stakeholders on specific

projects in a team arrangement, develop or modify large, complex or

mission critical information systems, including analysis and testing

of business and user needs, and revising existing system logic

difficulties as necessary

* Align technology strategy, roadmaps and solutions with the overall

business strategy and document the value proposition of

applications/services and analyze costs associated with delivering and

opportunities for service improvement.

*

VBRICK SYSTEMS

2007 - 2009

Field/Support Network Engineer:

* Responsible for implementing medium to large scale projects in a

cross-functional, complex environment and working in virtual and

matrix environment with diverse cultures, multiple geography, time

zones and teams.

* Provide technical sales support to Region Managers, Sales Managers and

other team members

* Provide technical expertise to sales,commercial operations,

coordinating with sales team in implementing, and developing

competitive solutions to customers needs

* Provide technical expertise to Sales and Commercial Operations in

selecting, implementing, and developing competitive solutions

* Installation and configuration of servers, routers and switches and

also working knowledge of virtualization (VMware, Hyper-V) and also

different screaming (HTTP, RTSP,RTP) standards and system engineering

experience involving hardware, software and services solutions for x86

Solutions. estimate equipment and system performance, hardware, and

price for budgetary estimates Support for VBrick Enterprise IPTV

solutions and media convergence over a network infrastructure,

implemented using Windows/Linux Server technologies

* Strong understanding of Data warehouse concepts, ETL, Star Schema,

Snowflake, data modeling experience using Normalization, Business

Process Analysis, Reengineering, Dimensional Data modeling, FACT&

dimensions tables, physical & logical data modeling.

* Assist in developing training materials for VBrick Resellers and

customers; Provides support of product and system integration,

debugging, testing, and deployment

* Installation and configuration of servers, routers and switches and

also working knowledge of virtualization (VMware, Hyper-V) and also

different screaming (HTTP, RTSP,RTP) standards.

* Support for MPEG-2,MPEG-4 and WM optimizes bandwidth, reducing demand

on operators access network for multicast distribution and on their

backbone for Video on Demand (VoD) unicast distribution

* Document and communicate the results of problem solutions and

analytical examinations to both internal and external customers for

product enhancements

* Collaborate and contribute to a team providing both reactive and

proactive expert prognostic / diagnostic support to airline clients on

a daily basis

* Exceptional analytical and problem solving skills. Team Player with

the ability to communicate effectively at all levels of the

development process

Cisco Systems, Inc. Richardson

1999 - 2007

Systems Administrator/Project Management:

* In-depth knowledge Windows NT/2000/XP,UNIX and Linux operating

systems

* Support Windows Servers 2000, 2003, 2008 and OS installation -

Windows server, UNIX and Linux.

web Server Installation -llS 6.0, Apache.

* Identify and document system mgmt best practices for global adoption.

Design service delivery and system functionality to address complex

issues

* Provide Sr. level systems management task include influence and drive

systems standard and design architect new environment

* Strategize and influence technology decisions and implementation.

High- level problem analysis of system and environment problems

* Technical experience in the configuration and operation of IP routers

and hands- on operation of management tools and Network analyzers

* Addressing Data Center Issues, work in conjunction with the technical

support staff to implement immediate resolutions to critical problems

and providing planning and meeting objectives.

* On- call and participating in the installation, monitoring,

maintenance and support of all associated hardware and software as a

member of a team that provides 24x7 support for internal and

external customers

* Monitor, identify, review and evaluates data center operational

issues that includes capacity management, change management, work

orders and request queue requirements

* Responsible for the backup/recovery software implementation and

management for Windows, UNIX and Linux Infrastructure, such as

capacity planning,, restore of data, update of inventory,

documentation, retention schedule and standard operation procedures

* Addressing Data Center Issues,work in conjunction with the technical

support staff to implement immediate resolutions to critical problems

and providing planning and meeting objectives..

* Strong knowledge with networks/protocols and LAN/WAN, TCP/IP, WINS,

DNS, DHCP, VPN, Firewalls, IDS/IPS,VOIP and MPLS, QoS and routing

protocol troubleshooting experience.

EDUCATION

Bachelor of Science - Texas Southern University Houston, Texas - Electronic

Engineering Technology

Master Degree - Texas Southern University, Houston, Texas - Industrial

Engineering Technology

ADDITIONAL PROFESSIONAL DEVELOPMENT

* CCNA Certified

* CCNP Completion

* Microsoft Certified Professional (MCP)

* ITIL v3 Foundation Certified

* Completed PMP Training @ Doulos PM Training and taking the PM

Certification

* OSIsoft PI ProcessBook Application V3.2

* SmartSignal Application.

* EngeriTool Application.

* SKF @ptitude decision Support Training.

* Root Cause analysis Training.

References

Available upon Request

Contact this candidate