Management Sales
Resume:
CRYSTAL M. PAGE, CMP
Centreville, Virginia 20120
September, 2009 – Present
Senior Manager, Company Administrative & Event Services
Clinical Care Options, Reston, VA
Manage the logistics and execution of a variety of live medical education
programs, including pre-planning, budget management, scheduling, selection of
meeting venues, faculty logistics/travel management, center recruitment, meeting
publicity, registration, catering, status reports, on-site staff management, vendor
management and post program tasks (including reconciliation of OOPs).
o Ensure programs are executed on time, on budget, and of the highest
quality.
o Manage internal and external live meeting reporting requests, including
weekly and ad hoc status reports and finance-related reports
o Consult with applicable CCO staff to proactively determine creative
solutions to improve program quality, timeliness and cost; Collaborate with
CCO management to find opportunities to streamline procedures and
create efficiencies for CCO; Provide on-site leadership while ensuring all
programs are executed as planned and create real-time solutions for
unforeseen circumstances.
Responsible for sourcing, contracting and providing training and feedback for
third party vendors (includes meeting venues, lodging, travel, AV services,
catering, and office related vendors). Manage third party vendors ensuring best
value pricing, budget adherence, and service/delivery to ensure that CCO
standards are maintained at the highest level of quality and to limit or manage
CCO’s liabilities. Build new third party vendor relationships and make
recommendations based upon CCO’s business needs.
Develop and maintain CCO Standard Operating Procedures and third-party
vendor policies for live meeting execution and office operations. Manage all
contracts associated with securing meeting space, catering and logistics, and
office management; negotiate fair pricing, contract terms and conditions to
mitigate risk to CCO.
Take lead role in maintaining and organizing office operations and procedures,
including liaising with property management and other third parties to ensure
office conditions and supplies meet the needs of office staff.
InPractice/Clinical Care Options (continued)
Arrange logistics for internal company meetings, including All Hands meetings,
Senior Management meetings, Holiday parties, and other Company events, in
support of the President/COO.
Assist the President in executing Human Resource functions including:
o Assisting with new employee hiring and orientation
o Assisting with professional development and training opportunities
o Managing employee assistance and incentive programs
o Ensuring 90-day (new employees), mid-year, and annual performance
reviews are completed for all employees each year.
o Managing annual bonus assessment process for eligible employees, except
members of the Senior Management team
o Ensuring approved vacations, holidays and company events are recorded
in the online company calendar
April, 2009 – September, 2009
Manager, Government Event Operations
Experient, Inc., Arlington, VA
Develop and maintenance of a cohesive team, motivating the highest quality
performance measurements
Evaluate and coach a staff to maximize efficiency of operations
Develop, implement and maintain processes and standard operating
procedures to ensure seamless service delivery
Develop training materials and tools for Government events team
Coordinate with internal departments for seamless program delivery
Understand full scope of service offerings for all Government programs
Maintain current schedule of events and resources required and assigned for all
contract awards
Maintain labor resources for staffing needs
Create standard systems for on-boarding new labor in support of Government
January, 2007 – April, 2009
Owner
C. M. Page Consulting, Event Management Services
Meeting management of pharmaceutical sponsored Satellite Symposiums at
medical conventions, including site visits, catering, convention services, audio
visual and travel vendor management, faculty management, event marketing,
budget management, onsite support, staff management and post program
tasks
Meeting coordination of programs on various topics, including RFP development,
site selection, housing and room block management, registration, catering,
temporary staff, audio visual and travel vendor management faculty
management and post program tasks
C. M. Page Consulting, Event Management Services (continued)
Coordination of Grand Rounds medical education programs, including
identification of nationwide hospitals and dinner programs, faculty
management, process development, event marketing, registration, catering,
staff management, travel vendor management and post program tasks
Coordination of Corporate and Government programs, including
comprehensive RFP development, site selection, trade show management,
housing and room block management, registration support, budget
management, catering, special event selection and coordination, sponsorship
management, onsite hotel support and post program tasks
Coordination of conference planning audit processing for a federal government
agency, including research, budget auditing, process development and budget
trending
February, 2004 – November, 2006
Booz Allen Hamilton, McLean, VA
Senior Consultant, Meeting Planner, Meeting Assistance & Planning Solutions
Management of multiple small, medium and large Government and internal
Booz Allen Hamilton conferences and events for such agencies as Department
of Army, APEX, FDA, DHS, DoD, DOT, ODP and FAA.
Management of budget, pre and post registration needs, agenda
development, program materials, speaker management, protocol, vendor
management, transportation and on-site support needs, accounts
payable/receivable, and customer service with a strong focus of risk mitigation
Management of the hotel contracting/negotiation process; serve as liaison
between client and hotel; including hotel logistical needs such as RFP
development, audio visual, food and beverage and space/room set-up
management to ensure a seamless meeting/event
Manage performance management review process for junior staff to include
review of competencies associated with position, recommendation for career
advancement and promotional opportunities.
Mentoring of junior staff to develop current competencies as well potential
opportunities for career advancement.
Training of new staff to the MAPS department, including program management
tools, registration system process and client identification information
Management of strategic process development, budget management tools,
registration material development, contract review process, fundraising and
status delivery tools
August, 1997 – October, 2001
Cable & Wireless, USA, McLean, VA
Senior Manager, Sales Incentive/Event Programs
Management of the domestic and international sales incentive/event programs;
responsibilities include creation of annual program timeline, program content
development budget management, accounts payable/receivable program
transactions, development of pre-program promotional materials, gift selection,
site selection, air and ground transportation vendor selection, contract
negotiations, entertainment, motivational speakers /performing artists and on-site
meeting/event management
Management of Sales Incentive support team, including performance review
process and salary recommendations
Responsible for internal sales training logistics including trade shows
Development and management of the sales contest criteria for the U.S. based
sales force; Reduced overall program costs in the amount of $500K by
successfully managing under budget
Management of the sales contest criteria communication/distribution process
including direct mail
and web campaigns for the U.S. based sales force; Point of escalation for all
contest criteria inquiries
Management of the annual Sales Kickoff program, including development of
business and motivational training program content, promotional material
development, reduction in program costs, management of time sensitive
deadlines, accommodation selection and event management needs
Education: T.C. Williams High School, Northern Virginia Community College, Paralegal
Certification, Human Resources Assistant Certification, Cable & Wi reless Leadership
Development Institute, SGMP CMP Training, Certification, Meeting Planning, Convention
Industry Council
Professional Skills: Microsoft Word, Excel, PowerPoint, Access, Outlook, Netscape,
Schedule, FilePro, Microlaw, Quicken, Wyse, AS/400, Adobe Acrobat, ACT,
QuickBooks, Siebel, On Vantage (System Administrator), Cvent, Sharepoint, CWT Travel
Administrator
Accolades: 2* General Coin for executing the Army Communities of Excellence Awards
at the Pentagon in 2004; Society of Government Meeting Professional Program of the
Year Ending 2006, APEX Committee Participation
Clearances: Secret clearance
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