Service Director

Michael C Wright

*** ******** ** ******, ** *****

(802) 373–4419

**********@*****.***

OBJECTIVE: To obtain a position as a Fixed Operations Director/Service Director at a multiple store dealership group.

WORK

EXPERIENCE: Berlin City Auto Group, Williston, VT December 2010 – Current

Service Director for Multi-franchise dealership (Kia, Fiat and Alfa Romeo)

-Manage expenses.

-Manage shop production.

-Manage Customer Satisfaction (Number one in our region multiple times but top five consistently).

-Manage Service advisor numbers, ie. ELR, $/RO, Hours/RO etc.

-Work with Service advisors weekly regarding sales techniques and service processes.

-Meet with technicians reviewing Proficiencies and Multi-point inspection processes.

-Work directly with Parts department regarding MOR reports, staffing concerns, internal audits, parts fulfillment requirements, Service, Parts and Sales relations.

-Conflict resolution.

-Team Coach. Work with staff to build high moral and production which makes my department a sought after employment choice.

-Hire and Fire all Fixed Ops staff.

Capitol City Auto Group East Montpelier, VT February 2010- December 2010

Fixed Operations Director for Kia and GM stores

-Opened new Kia store. Staffed entire Fixed operations departments. Purchased and set up all shop tools, equipment and fluid dispensing systems. Purchased all parts department equipment including; pre-fab mezzanine for body panel storage, racks, toolbox parts storage systems as well as setting up bin systems.

-Managed shop expenses.

-Managed Parts, Service, Recondition dept. and the largest Body shop in the county.

-Managed shop production.

-Managed Customer Satisfaction.

-Managed Service advisor numbers, i.e. ELR, $/RO, Hours/RO etc.

-Worked with Service advisors weekly regarding sales techniques and service processes.

Burlington Hyundai South Burlington, VT October 2009- February 2010

Service Manager

-Managed shop production.

-Managed Customer Satisfaction. Brought dealership from #14 to #1 in four months

-Managed Service advisor numbers

-Doubled shop production in four months and doubled staff on counter and shop

Michael C Wright (802) 373–4419 Page Two

Berlin City Auto Group, Williston, VT June 2000- October 2009

Parts and Service Manager for Williston location

-Managed Service counter operations.

-Managed daily shop/technician operations.

-Maintained number one in CSI in our district for seven straight years.

-Maintained Regional CSI Banner for 16 straight quarters.

-Maintained number one in the company in sales for 9 straight years in sales performance.

-Managed Parts department. Implemented Parts Eye and reduced obsolescence from over $40,000 to under $2,000. Improved our days supply from over 60 days to 28 days. Reduced total department Comp by 40% with consolidating two of our parts departments.

REFERENCES: Rocky Cleborne

Berlin City Auto Group, General Manager

*********@*****.***; 802-***-****

Rick Bokan

Shearer Chevrolet, Fixed Operations Director

****.*****@*********.***; 802-***-****

Eric Smith

Handy’s Auto Group, Fixed Operations Director

******@*********.***; 802-***-****

EDUCATION: Rice Memorial High School, South Burlington, VT 05403

Community College of Vermont, Winooski, VT 05404

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