Customer Service and Entry level CAD Drafter

OBJECTIVE

To obtain a position to work in an environment that utilizes my current skills and

allow me the opportunities to gain knowledge and experience.

EDUCATION

Morgan State University May 2015

Bachelors of Science- Architecture & Environmental Science

Baltimore City Community College December 2014

Associate of Applied Science- Computer Aided Drafting and Design

Baltimore City Community College June 2007

Operator Certificate- Computer Aided Drafting and Design

Western School of Technology & Environmental Science June 2005

High School Diploma- Computer Graphics

EXPERIENCE

Customer Service (Ticket/Gate Agent) May 2014 – Present

Flight Services and Systems

• Perform task working Bahamas Air Flight from BWI to FREEPORT

responsible for the airline ticketing counter and gate service functions for airline

customers, computerized check-in of passengers for international travel,

designate seat assignments, verify documentation for international flights,

ensure correct boarding passes are provided to each passenger for the assigned

charter flight, verify ticket and seat reservations, check in baggage for most customers,

board/deplane flights and escort passengers to and from aircraft as needed, includes

pushing wheelchairs and assisting other passengers with additional needs, comply with

all safety procedures and airline policies, provide accurate gate, flight arrival and

departure information, as well as answer general inquires, assist unaccompanied

minors and passengers with special needs, resolve customer concerns and perform other

duties as assigned, maintain thorough knowledge of policies and processes pertaining to

unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and

other regulatory requirements, and provide clear and accurate communication to passengers,

agents, flight crews and vendors.

Administrative Assistant February 2014 – Present

Red 1 Appliance Repair

• Perform task working for a small family owned business Oversees and ensures that the

office administrative functions of the organizational unit to which assigned are

effectively carried out, providing comprehensive administrative support, supervising

support staff, and helping to manage the budget. Provides support and meets regularly

with the Owner concerning office management issues and activities and the

status of projects. Identifies and evaluates the methods for improving workflow and

cost effectiveness and makes recommendations to the owner for improvement. May supervise staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations. Tracks, reports, and ensures compliance with procedures regarding licensing, and annual contracts. Develops, implements, and oversees the maintenance of filing, record keeping, distribution of materials and other types of office needs. Evaluates and standardizes office procedures effectively troubleshoots and resolves issues. Develops and distributes call schedule. Oversees all purchasing for the office. Orders equipment and supplies for the company. Organizes meetings, prepares and distributes materials for conferences. Develops brochures, invitations, or advertisements for company events. Creates and/or maintains advertising/media through websites of owner choice, brochures, postcards, publications and other such media. Creates/edits annual publications regarding the business. Performs other duties as assigned by the Owner.Performs a variety of administrative support duties such as negotiating pricing agreements with vendors for equipment, supplies, printing services and office equipment maintenance under established guidelines; processes bills and invoices for payment. Prepares correspondence, reports, forms, work orders, and specialized documents related to the business, notes, brief instructions, corrected copy, proofreads materials for accuracy, completeness, compliance with company policies, formatting, and correct english usage, including grammar, punctuation, and spelling.

Passenger Services (Wheelchair Agent) April 2013 – Present

Flight Services and Systems

• Perform task in BWI Airport for Spirit and JetBlue Airline, responsible for the

administrative and customer service of travelers, meeting the needs and safety

requirements of passengers and airport personnel, assist customers before and after a

flight, handle baggage’s, assist with passengers with special needs and perform a

number of other customer service-related functions.

Temporary Position (Receptionist) May 2011 – September 2011

Kelly Services

• Perform task in the fulfillment department front desk data entry, package handling,

file documents, switchboard, checking people in and out of building, sign for packages,

and assist in what is needed.

Temporary Position (Fulfillment Clerk) March 2011 – May 2012

Kelly Services

• Perform task in the fulfillment department checking product quality and shipping, data entry, package handling and assist in what is needed.

Work Study (Mail Room) January 2010 – May 2010

Morgan State University

• Perform work in the college mail room helping organize, file documents, sort mail,

package handling, answer phones, and assist in what is needed till the end of the

school year.

Work Study (Office Assistant I) September 2009 – May 2010

Morgan State University

• Perform work in the college telecommunication services office helping organize, file

documents and mail, data entry, switchboard, answer phones, input data for update

reports and records, and assist in what is needed till the end of the school year.

Internship (Teacher Assistant) February 2007 – June 2007

Baltimore City Community College

•Perform task in the CAD Lab courses helping beginner students and tutoring the

beginner student before or after class with CAD assignments assist in what is needed

with the professor till the end of the spring semester.

Internship (CAD Drafter) January 2007 – June 2007

Baltimore City Community College

• Perform working in the college facilities department, planning and operations office,

help verify field dimensions of buildings and produce preliminary sketches from

field notes. Assist in updating existing facilities drawings, reproduce drawing,

and file documents.

Greeter June 2005 – November 2005

Northwest BMW Dealership

• Simple paper work, taking messages, written and verbal communication skills.

Qualification

Programs: Microsoft Office, AutoCAD05-12, Revit11, Sketch Up10, Adobe Photoshop

Skills: Hard Working, Ability to handle sensitive information with absolute confidentiality, Team player, Planning and organizing, Attention to Detail, Reliable, Willingness to Learn, Presentation Skills, Interpersonal Skills, Well Organized, Ability to make decisions independently or to escalate issues as needed, Analytical/Research skills, Data entry, Multi-task, Customer Service, Type 36-40 wpm

Reference

Available upon request

Contact this candidate