Customer Service Administrative Assistant
Resume:
Richard Clarke
***-** *** ****** ********@*****.***
Jamaica, NY 11433 Phone: 917-***-****
Education
Boston University, Boston, MA
B.A. in Economics
Selected Coursework: Statistical Economics, Behavioral Economics, Financial Accounting, International
Economics, Health Economics, and Sports Economics.
Experience
J.P. Morgan Chase, New York, NY June 2014- Present
Bank Teller
• Greeted people warmly and direct them to appropriate bank personnel.
• Handled loan payments and cash checks.
• Sold traveler’s checks, money orders and certified checks as well as collected loan and utility payments.
• Recorded all transactions and reported suspicious activity to police.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of
the persons receiving payments and the legality of the documents.
• Balanced currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using
computers, calculators, and adding machines.
• In less than 3 months I have become one of the top selling tellers inside the branch in terms of referrals that
leads to new accounts being opened.
National Health Care Associates, New York, NY April 2014- June 2014
Administrative Assistant
• Performed administrative and office support activities for multiple supervisors.
• Coded filed for proper placement as well as retrieved, processed and scanned files to be entered into a computer
database.
• Created and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms
control, office layout.
• Maintained document inventory by checking stock to determine inventory level; anticipating needed inventory
invoices for further business operations.
• Contributed to team effort by accomplishing related results as needed.
Vending Services, Boston, MA May 2011- August 2013
Customer Service Rep.
• Assisted with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Suggest solutions when a product malfunctions.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Attracts potential customers by answering product and service questions; suggesting information about other
products and services.
Red Sox Team Store, Boston, MA April 2014- August 2013
Retail Sales Support Associate
• Accepted payment through cash and credit card.
• Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and
applications; proactively create enhanced shopping experiences through the heightened use of tools, technology
and collaboration.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
Boston University January 2009- May 2013
Head Student Manager of The Men’s Basketball Team
• Attend all team practices as well as all home games, plus away and potential playoff games.
• Assist with the pre-game setup and post-game breakdown at Arena for all home games, including morning shoot
around.
• Assist coaches with scouting, video capturing, administrative tasks, etc.
• Participate as needed in drills during practice, as well as pre-practice setup and post-practice breakdown.
• Wash all practice gear, game uniforms, towels etc.
• Oversee inventory and distribution of all player gear and team basketball equipment
• Train, schedule and manage other managers for all home games.
• Provide transportation for players to airport, doctor’s appointments, physicals, etc.
• Other duties as assigned by Head Coach, Head Athletic Trainer or Team President
Skills
Mac and PC
• Advanced (Microsoft: Word, Excel, PP), Google Doc.
• Intermediate R Studio.
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