Field Service Technician Data

Dave Maguire

**** ********* **

Burlington, Ont L7P 3M3

905-***-**** (home)

email:*********@*******.***

Experience

Data Center Technician, Rogers Communications

March 2014 Present

• Maintained security of datacenter.

• Updated and maintained accurate records.

• Planned and carried out expansion projects.

• Monitored and maintained UPS and HVAC power network.

• Provided ‘Remote hands’ for customers.

NOC Support, Net6 Communications

May 2011 – March 2014

• Maintained and programmed Nortel/Avaya CS1K PBX

• Maintained day to day operations and administration of Enterprise LAN/WAN technologies.

• Provided help desk support via telephone / remote access to end users.

• Technical responsibilities included all scheduled and as needed installation, configuration,

troubleshooting, and maintenance of systems hardware and software and related network

infrastructure.

• Managed structured power environment in datacenter

• Provided and managed VPN access to users.

Field Service Technician, Comxcel

Sept 2009 – May 2011

• Provided network support for small businesses

• Performed Nortel PBX MACs

• Maintained PBX networks

• Installed and supported voice and paging networks

• Installed conduit, ran and terminated voice and data cabling

• Tested and verified network integrity

• Performed site surveys and evaluations

Field Service Technician, Tomkin Communications

April 2004 – Sept 2009

• Installed and supported Nortel Norstar and BCM phone systems

• Installed and supported Bogen and Valcom paging systems

• Installed conduit, ran and terminated voice and data cabling

• Tested and verified network integrity

• Dealt with customers directly

• Maintained detailed records of customer equipment

Education

1998 Network Admin, Sheridan College, Oakville, ON

TECHNOLOGY SUMMARY

• Certifications: CompTIA A+, VCP Vsphere 5 / WorkStation 4, Cat6 Cabling.

• Systems: Windows /NT/2000/XP/2K3/2K13, Linux, MS Office

• Software: Solarwinds, QuickOffice/QuickBooks, Vsphere Client, Deep Freeze, MS Visio, Procomm,

Putty

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