Project Manager Support
Resume:
Brandon, Fl *****
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Jose Rivera
TECHNICAL SKILLS
• 4+ years’ experience with Windows Server 2008, Raid 1/5/10, Active Directory and backup
solutions, And Windows 7/XP
• 3+ years’ experience of Cisco Networking support working with Cisco TAC on Routers (ISR
2911, RV220w), Switches (SG500-52p, SG200-24p), and wireless access points (WAP-
321VLAN, WAN, LAN support; zone based Firewalls, IPS, and Cisco Scan Safe content filtering
• Cat 5e and 6 Cable running and termination
• 4+ years’ experience of Desktop support/hardware break-fix
• VoIP systems and PBX support
• Outlook troubleshooting & support
• Google apps for business
• Systems upgrade
• Project management/Custom systems development utilizing Access, C#, .net to help increase
productivity and efficiency within work flows.
• Custom Scripting for Google and Excel spreadsheets
PROFESSIONAL EXPERIENCE
West Florida Wholesale Properties, Tampa, FL
02/2009 – 03/2014
Systems Administrator/Project Manager
• Maintained and supported Small Business Network with 25 users and 5 remote users
• Deployed, maintained, and supported Windows Server 2008 R2
• Deployed and supported Cisco routers (ISR 2911,RV22W) and switches (SG500-52P,SG-200P)
• Conducted Cisco networking, server support, hardware break/fix, website development and
maintenance, VoIP services, custom software development and support
• Established Custom backup solutions including onsite and remote backup
• Conducted Desktop Support
• Hardware break fix including Desktops & peripherals
• Supported Windows 7 Operating systems, Outlook, Excel, QuickBooks, and Google Apps for
Business
• Deployed and supported VOIP PBX and VoIP Handset
• Developed and managed custom software to help increase productivity, efficiency, and fit unique
needs to help drive success
Stream Global Services, Tampa, FL
09/2009 – 12/2012
Help Desk Technician
• Provided Level 2 client support for Dell Pro business Support segment
• Supported Hardware Break Fix with a 90% accuracy troubleshooting rate
• Supported Windows XP, Vista and 7 Systems, Outlook, Excel, and QuickBooks
• Managed 40 cases at a time with next business day contracts
• Collaborated with other technicians to help solve mission critical service requests
EDUCATION & CERTIFICATIONS
• Comp TIA A+ course
Aparicio-Levy Technical Center, Tampa, FL
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• Dell Certified Systems Expert
2654 Edgewater Falls Dr
Brandon, Fl 33511
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