Customer Service Representative

PROFESSIONAL EXPERIENCE:

ZAGAT DINING CARD. - Virtual Gift Cards

Manhattan, NY

Customer Service Associate/Partner Services/Sales Assistant

September, 2012 - November 2013

. Provided high-level customer service to customers, partners

inquiring about product and program participation.

. Provided partners with the tools they needed to understand Zagat

Dining Card gift card program.

. Managed Partner database and updated with relevant information.

. Worked closely with Accounting, Sales and supply Chains to ensure

partners are paid in a timely and efficient manner.

. Trained, explains tasks, and assists in the solution of problems.

. Received and responded to customers' requests by telephone, Outlook

and Kayako Fusion, analyzes requests, provides information

requested or ascertains who can best provide the information, and

routes the request to the proper person

. Maintained liaison with other departments for order completion.

. Responsible for knowledge of product line, prices, delivery time,

drop ship items, various marketing promotional services, and

similar data, as required

SPECIALTY RONDOT, INC. - Machine Parts

Jersey City, NJ

Receptionist/Customer Service Associate/Sales Administrative

Assistant June 2008 - July 2012

. Operated a multi-line telephone system and directed calls to

designated Sales/Office personnel.

. Answered customers' questions regarding company products via phone

or MS Outlook.

. Responsible for taking and entering customer orders over the phone

and orders received by fax.

. Collaborated with Sales Department regarding all Sales and Purchase

Orders.

. Scanned and Entered Sales Orders, Production Orders, customer

Invoices.

. Packed and shipped machine parts via UPS World Wide Express.

. Reviewed customer inquiries and provided effective and timely

solutions.

MACHINERUNNER, INC. - Inbound Call Center

Manhattan, NY

Customer Service Representative/Sales Administrative

Assistant December 2005 - May 2008

. Prepared daily Purchase Order report via MS Excel spreadsheet.

. Ensured customer received Purchase Order confirmation via MS

Outlook, phone and by fax.

. Collaborated with Sales Department to review all Purchase orders/

Sales orders.

. Responsible for processing 50 - 75 customer orders per day.

. Resolved customers' inquires via phone or MS Outlook.

. Submitted customer refund and credit requests.

. Followed up on all customer questions and problems.

BARNESANDNOBLE.COM - Inbound Call Center

Secaucus, NJ

Customer Service Representative

December 1998 - December 2005

. Answered 100 - 150 calls per day.

. Responsible for processing 75 - 100 customer orders per day.

. Answered all customer questions regarding shipping and other

customer inquiries.

. Verified inventory using AS400, System H and the Barnesandnoble.com

website.

EDUCATION

Henry Snyder High School, Jersey City, NJ

SKILLS

Data Entry, MS Word, MS Excel, MS Outlook, AS400, System H and Kana

Messaging System.

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