Customer Service High School

Initta Stovall

**** ****** ****, *** ***** NV 702-***-**** ******.*******@*******.***

Experience

Eastman Kodak, Las Vegas, NV 03/2010-07/2013

Retail Store Manager

* Supervised, monitored and provided feedback regarding staff performance, promotions, transfers and disciplinary action.

* Served as Event Imaging Solutions (EIS) representative with on-site partner management to build and maintain effective business relationships with existing and new clients.

* Trained, assigned, and audited employees’ work to achieve desired guest service and financial results.

Concentra, Las Vegas, NV 05/2009-08/2009

Front Office Specialist- Externship

* Provided front desk reception, greet patients, input demographics into OccuSource

* Obtain authorization prior to procedure services, explain required forms of paperwork to patient

* Handled mailing accounts, postage usages, incoming phone calls and disseminated paperwork to outgoing third parties.

Clarion Emerald Suites, Las Vegas, NV 04/2008-09/2008

Night Auditor

* Responsible for reconciling all hotel cashier transactions.

* Review, organize and compile management reports. Coordinated meetings, travel itineraries and hotel reservations.

* Performed guest service duties as required, including check-in/out, and switchboard operations.

Color vision International Inc.(Amazing Pictures), Las Vegas, NV03/2004-03/2005

Assistant Manager

* Trained, assigned, and audited staff performance regarding upselling ride, gate and

* Supervised, monitored and provided feedback regarding staff performance, promotions, transfers, and disciplinary action.

* Provided good customer service, sold photos, handles cash, printed photo packages per order.

Education

Kaplan College, Las Vegas, NV Obtained March 2014

A.A.S in Health Information Technology

Completed 90hrs onsite clinical training at Harmon Hospital, Las Vegas Nevada

PIMA Medical Institute, Las Vegas, NV Obtained July 2009

Medical Administration Diploma

Completed 240hrs onsite clinical training at Concentra Medical

Nueva Vista High School, Riverside, CA Obtained June 1996

High School Diploma

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