Customer Service Representative

C arla Walleyn

***** **** ***** ****., ******, MI 48093 734-***-**** ************@*****.***

PROFESSIONAL PROFILE

I am hard working and eager to learn new skills. I am reliable. I strive to always keep a positive attitude and have the ability to

learn quickly. I work well with people or independently. I am responsible, honest and well-organized.

EXPERIENCE

Critical Signal Technologies, Novi, MI

March 2010 – Present

Accounts Receivables Clerk

Prepare and deposit batches of private pay payments up to 130 batches monthly with 60 payments each.

Post payments to account tracking system, Micro key.

Prepare, deposit, and post agency checks to the correct account completing 2 4 batches per day.

Resolve payment discrepancy concerns raised by customers by analyzing records.

Prepare and post entries in Quick Books.

Charter One Bank, Clinton Township, MI

August 2006 – March 2010

Customer Service Representative

Responsible for depositing cash and check deposits in the proper accounts.

Provided education to customers about available bank products.

Responsible for sustaining ATM operational readiness. Balanced ATM transactions.

Responsible for maintaining cash supply in vault daily.

Snelling Personnel Services, Taylor, MI

June 2005 August 2006

Clerical Assistant

Coded and entered data into the electronic billing system.

Scanned and filed invoices.

Monroe Bank and Trust, Flat Rock MI February 2004 June2005

Old Kent Bank/Fifth Third Bank Taylor MI March 1997–Nov 2001

Teller Manager

Handled currency and balanced cash drawer daily.

Processed and verified cash shipments.

Balanced ATM transactions on a daily basis.

Managed teller line.

Responsible for maintaining cash supply in vault daily.

EDUCATION

Davenport University – Warren, MI

Bachelor of Business Administration August 2010

Wayne County Community College – Taylor, MI

Associates in Applied Science: Business June 2005

Dorsey Business School – Southgate, MI

Administrative Assistant Certificate December 1990

TECHNICAL SKILLS

Experience with Quickbooks Experience with Micro key

Knowledgeable in Excel

Knowledgeable in Accounting Principles

Knowledge of Peachtree

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