Customer Service Sales

Virginia Prekas

8-45-591-**** e ***********@*****.***

Relocating to M iami

FASHION RETAIL MANAGER

PROFILE

Management professional with a wide range of fashion industry knowledge and a record of success for

delivering sales growth, enhancing brand image and elevating staff performance within the luxury retail

sector. Career reflects a meticulous attention to detail, a commitment to high service standards and a

collaborative leadership style that centers on cross-training, best practices and personal accountability.

- - - - - - - - - - - - - - - HIGHLIGHTS OF QUALIFICATIONS - - - - - - - - - - - - - - -

Qualifications include a sense of entrepreneurship and an advanced understanding of service standards,

styling practices and merchandising strategies in both men and women’s luxury apparel and accessories

Proactive and versatile manager with an expert ability to identify deficiencies and leverage best practices

to exceed customer expectations, drive sales and turnaround poor-performing operations

Implements training strategies that improve staff retention and instill confidence with discerning clientele

Skilled at hiring qualified staff, building morale, creating collaborative teams and mentoring emerging leaders

STRENGTHS Staff Hiring, Training, Teambuilding & Retention Special Events / In-Store Promotions

Sales, Marketing, Performance Planning & Goal Setting Corporate Reporting & Policy Enforcement

Trend Analysis / Event Styling / Fashion Consulting Inventory Control / Visual Merchandising

JOHN VARVATOS, New York, NY 2010 – PRESENT

EXPERIENCE

General Manager – Woodbury Commons ($5M Revenue / up to 20 Employees)

Recruited to build business and enhance the brand image for the company’s first outlet store.

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Delivered a 50% sales increase in 2012 despite a downturn in sales within the industry.

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Established synergy in presentation throughout the store and doubled sales within the first year.

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Effectively communicated corporate directives to all departments and trained staff on merchandising

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standards which resulted in significant gains in employee morale, productivity and profitability.

– Improved staff caliber and created exceptional customer service through training and leading by example.

MICHAEL KORS, New York, NY 2005 – 2010

General Manager – Woodbury Commons ($8M Revenue / 2 locations / 60 Employees)

Recruited to turn around poor-performing operations and improve merchandise presentation.

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Brought sales from $1.2M to $8M and led the store to become the highest capita per sq. ft within five years.

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Recognized for having the “greatest impact” within the MK stores every single year of employment.

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Developed service procedures, conducted training and analyzed business activity for other MK locations.

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ELIE TAHARI, New York, NY 2001 – 2005

General Manager- Woodbury Commons ($5M Annual Revenue / 10 Employees)

Restructured store flow and merchandise presentation, achieving the highest dollar per square foot.

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Turned around operations from a low-volume location to the top company store for four consecutive years,

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driving annual sales from $1M in 2001 to $5M in 2005.

– Upgraded customer service strategies that resulted in earning the highest increase in sales and UPTS.

– Credited with building customer loyalty, improving staff responsiveness and tripling annual revenue.

LOUIS VUITTON, New York, NY 1998 – 2001

General Manager – Woodbury Commons ($4.2M Revenue / 10 Employees)

Led yearly in sales growth and maintained consistently high standards for service and store appearance.

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Increased revenue every year through vast product knowledge and specific attention to customer needs.

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DUTCHESS COMMUNITY COLLEGE, Poughkeepsie, NY A.A.S. IN RETAIL MERCHANDISING

EDUCATION

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