Customer Service Representative

R yan S. Van Wagenen

**** ******** ******

Colorado Springs, CO 80917

719-***-****

I am an organized, outgoing and personable team player. I have a variety of work and life

experiences and as a result, I have excellent people skills, strong problem solving abilities, and

good t ime management. I am self-motivated, detail oriented and I possess a strong work ethic.

I ’m looking for a position with a company that will provide opportunities for professional

g rowth.

E xpe rience

Benny’s Barber Shop 5 /2014 – present

1730 Brookwood Drive, Colorado Springs.CO

719-***-****

General Barbering duties

Regis Hair Salon 3 /2013-5 /2014

Colorado Springs, CO

Hair Stylist

International Salon and Spa Academy 5 /2011-3 /2013

5707 N. Academy Blvd, Colorado Springs, CO

719-***-****

Classroom Instructor and Floor Supervisor

-Teach 1st semester students hair care basics

-Teach students men’s hair care and shaving techniques

-Developed a make up testing program for student requiring remediation

-Prepare 4th semester students for the Colorado State Boards

Benny’s Barber Shop 3 /2010-5 /2011

1730 Brookwood Drive, Colorado Springs, CO

719-***-****

-General Barbering duties

International Salon and Spa Academy 2 /2009-2 /2010

-Completed required courses; student hours

- Obtained Colorado Barbers License

Agilent Technologies 4 /2008-10 /2008

1900 Garden of the Gods Rd., Colorado Springs, CO

877-***-****

-Warehouse Foreman; responsible for organizing, maintaining and running warehouse

Direct TV- PRC Call Center

Colorado Springs

-Set installation dates for new customer and resolved issues with existing customers.

Colorado Custom Floors 1 /2003- 7 /2003

Denver, CO

720-***-****

- Tile setter and installer; installed tile and hardwood f loors, provided estimates.

Sears Call Center 1 /2002-6 /2002

Tempe, AZ

- Trouble shooting/problem solving for incoming customer calls.

- Explained warranties, set service appointments, and received payments by phone.

Echostar / D ishnetwork 3 /1998- 11 /2000

Lit tleton, CO

303-***-****

- Outbound Sales position

- Key player in the development and implementation of the ‘Winback’ department.

Education

International Academy 2 /2009-2 /2010

-Obtained Colorado Barbers License

Adult Continuing Education Programs 6 /2006- 2 /2008

- Business, Finance, Travel Courses

Pueblo Community College 8 /1997- 5 /2008

-28 credit hours, general education studies

Additional Ce rtificates/Awards

-Forklift Operator License

-Salesman of the Month

-Customer Service Representative of the Month

*References- Available upon request*

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