Project Manager Sales

NAVSHER NAIN (PMP)

Address: **** ****** ***, ***********, *****: *******.****@*****.***

Ontario L5G 4C7 Phone: 416-***-**** (C) 905-***-**** (H)

Highest Degree: Masters Desired Job Location: Anywhere

Type of position: Full time Permanent / Contractual Work Authorization: Yes

Certification: PMP, MCSE Availability date: immediately

Job Level: Project Manager/ Coordinator/ Control Officer Desired Wage: Negotiable

PROJECT MANAGEMENT INFORMATION TECHNOLOGY PROCESS TRANSITION

Project Management Consulting • Visionary Leadership • Strategic Business Planning

Proactive Project Management Professional (PMP certified), offering 8 years of progressive

experience in project management, organizational operations, business development and

contract negotiation

Dynamic leadership in directing and completing projects on time and on

budget resulting in multimillion dollar process efficiencies

Tenacious in reengineering / remodeling for existing business processes to maintain and

refine customer satisfaction over the project life cycle

Exceptional mentor and coach; combine business acumen with innate leadership abilities

to recruit, build, and retain top-performing Project Management teams.

Equipped with vast knowledge/experience on international business analysis; a pioneering,

dynamic, results-driven global business strategist with demonstrated success

Delivered about 23 projects (Specs below) in the last 7 years as Project Management

Consultant in role of Project Manager and Project Coordinator:

• Project Duration Range: 3months – 1 Year

• Project Budget Range: $250K - $11M

• Project Team Size: 4-80 members

Key Skills and Expertise:

Project Management and Program Coordination Cost Control and budget Implementation

Contract Management and Compliance Process Improvement including modeling

Team Leadership, Coaching, and mentoring Strategic New Product Development

Virtual Multi lingual team management Project Scheduling Specialist

Vendor Management Change Management

Project Life cycle Control Vendor Management

Customer relationship management IT governance

Project Management Tools

Project / Program Analysis,Scheduling and Estimating (MS Project 10, Primavera) # PDLC

and SDLC methodologies (Agile and Waterfall) # Project collaboration software (Share

Point) # Milestone Management including CPM Scheduling (Base camp) # Business case

Analysis (Econometric Methods)

Linkedin profile: http://www.linkedin.com/pub/sherry-nain/1/7b5/544

PROFESSIONAL EXPERIENCE

Mayflower Innovative Solutions Inc. (Feb 2007 to Present)

Project Manager, North American Operations

Managed Corporate Business division for the company based out of Virginia (USA), including three

offices for business development and operational controls in Healthcare, Litigation Support and

Accounting and E-publishing with revenue exceeding $100 million

Main Responsibilities:

• Multi disciplinary Project design, implementation and management of structured back office

processes (IT management and transitioning) for Healthcare. Litigation and Accounting.

• Cross functional stakeholder management including key account management, customer

relationship development, contract negotiations, order fulfillment including process

transitioning and market development.

• Hold P&L and budget responsibilities up to $45 million. Provide cross-functional skill training,

coaching, and mentoring.

Project Manager, (Nov 2011- April, 2014)

Directed and controlled projects including the following:

Vericle Billing Services

I.

CHALLENGE:

• Challenging task of transitioning billing services for 54 healthcare providers under the new

Practice Management System worth $ 27.3 million in given time framework

ACTION:

• Conducted econometric cost benefit analysis for switching to a new Practice Management

system for providers.

• Structured the client contracts and developed project charter.

• Designed six sigma processes for quality delivery and process flow along with the IT team,

• Regulated cash flow management in the entire project

• Implemented web based project tracking.

IMPACT:

• Seamless integration for the provider resulting in increased operational and cost efficiency

• Developed SaaS strategy as strategy for the company

• Developed project blue print for healthcare data migration in upcoming company expansion

in future healthcare projects

Baines and Co ( Accounting Services)

II.

CHALLENGE:

• Set up a pilot project for conducting backend accounting services for Baines and Co (Main

Project worth $ 19 million).

ACTION:

• Conducted a feasibility study for outsourcing accounting services

• Documented constraints and identified resource plan for the project

• Developed communication plan and scheduling tools using PMI methodology

• Designed RFP for selecting offshore partners with identified standards, developed contracts

to offset any slippage

• Mapped MIS and configured scheduling systems

IMPACT:

• After the successful test phase, the entire accounting backend services went offshore

leading to multimillion dollar savings for the client

Mayflower Lead Generation (Internal)

III.

CHALLENGE:

• Pioneering approach to generating new business leads in healthcare division through

aggressive online strategy and tools like social media and Google Analytics as a new

platform to showcase company’s products & services

ACTION:

• Decomposed high level project plan into internet based marketing tasks including webinars,

search engine optimization and use of analytical tools.

• Conducted stakeholder workshops to assess performance online strategy

• Handing over list of prospective business leads

IMPACT:

• Shrunk the marketing costs for generating leads to nearly half.

Mayflower Training: Conflict Management (Internal)

IV.

CHALLENGE:

• High attrition in the company due to competition and conflicts.

• To Conduct training Program for employees for conflict resolution and effective

communication for 350 employees over 6 months

ACTION:

• Applied cost benefit analysis for selecting project with Management

• Identified key trainee groups and requirements for trainees

• Organized training resources and developed schedule

• Conducted 360 degree workshops including mentoring activities

• Modified the training contents as per feedback.

IMPACT:

• Attrition rates came by about 23% among the trained employees.

• New leadership, earlier unnoticed was thrown up from the ranks.

• Development of training manuals and applications for future training

Project Coordinator/ Supervisor (Mar 2010- Nov11)

Supervised and coordinated various projects including

Medical billing project for Docsbackoffice.com

V.

CHALLENGE:

• Setting up new 35 member trained medical billing team in virtual location and transitioning

practice billing to a new web billing system

ACTION:

• Conducted feasibility study, estimated cost and defined IT architecture

• Developed and streamlined project schedule and milestones for transition

• Interviewed and hired resources

• Incorporated changes in the model for transition on request

• Monitored status of identified risks

• Implemented lifecycle quality metrics based on Six Sigma

IMPACT:

• Shrunk operational savings including overheads by about $ .4 million annually for the client

• Providers were also highly satisfied on seamless integration and reporting system under the

new system.

Medical Summarization of records for Law Scribe Inc

VI.

CHALLENGE:

•

Development of 126 medical summaries from medico legal records (1.6 million documents)

by the healthcare team, including doctors for the client in time and budget constraints

ACTION:

• Mapped cross functional knowledge repositories and conducted cost benefit analysis

• Evaluated availability of technical resources and selected the technical team

• Developed schedule for delivery and got it signed off from client

• Maintained time sheets and approved timesheets

• Verified scope and interim approvals with client communication

IMPACT:

• Financial gain for the company for $ .3 million and spinoff benefits of securing customer

loyalty and trained resource team.

Business Analyst / Project Lead (Feb 2007- Mar 2010)

Part of the project team handling IT projects including the following projects:

Litigation Support Everest Technologies

VII.

CHALLENGE:

• Litigation coding project for delivery of high quality processed documents from 3.5 million

paper documents.

ACTION:

• Handled litigation coding project independently,

• Estimated resource and infrastructure allocation

• Established scope, time and cost baselines

• Responsible for daily reports on performance, escalation and quality, QA / QC internal audits

• Track schedule, costs & resource allocation

• Managed Client document tracking Application and client communication

IMPACT:

• Project ($1.2 million) completed successfully with repeat business possibilities

VIII. AMBS account receivable follow up

CHALLENGE:

•

Budget constrained project for insurance follow up for 375000 denied healthcare claims

worth $ 4.5 million for client

ACTION:

• Developed structured list of assumptions /constraints with client

• Examined insurance claims bucket lists (45/ 60/90 day) to develop scope and developed

priority for high value claims created a hierarchical team structure,

• Developed a Communication Plan and implemented a quality management plan

• Maintained & approved timesheets

• Performed Earned Value Analysis

IMPACT:

• Led hands on completion of project successfully ahead of time and having high operating

profit.

Awards and Achievements in Mayflower:

Award for innovation for designing an innovative business strategy model “Doc E-space” with

initiating strategic tie ups in vendor space. “Doc E-space” in 2012 was instrumental in

complete turnaround of under-performing operations team; 450% revenue increase over

three years.

Met or exceeded all business targets throughout tenure; averaged $2.7 million in business

cost savings to clients in North America and earned multiple company awards in recognition

of performance.

Professionally awarded by client companies at various occasions and was a guest speaker

at various forums.

NETLAND INNOVATIVE SOLUTIONS PVT LTD, CHANDIGARH, INDIA

Business Manager (Jan 2005 to Jan 2007)

Incubated and developed a start up primarily in software development, implementation and testing.

Handled business promotion and laid out sales processes in raw and emerging market space.

Signed and introduced leading key Global IT companies in the developing Indian market conditions

in 1990s and helped them to shape business development and sales initiatives.

• Formulated sales and client acquisition processes from the nascent stage in the company

• Developed process manuals and SOP (Standard operating procedures) for client account

management.

Selected Achievements:

Established company’s sales network and increasing territory sales by 127% or more

annually

Signed up with Tata Consultancy Services (TCS), Indian largest Software Company ($ 7.5

billion revenue) as their exclusive implementation partner for their banking product (ISBS) in

about 350 nationalized banks in North India.

Signed up with SDRC (bought by EDS in 2001), a world leader in CAD and CAM design for

market penetration in North India.

APTECH LTD, MUMBAI, INDIA

Project Director, (May 1993 to Jan 2005)

Professionally Recruited, Built and Managed team to manage EIGHT OFFICES IN NORTH INDIA

FOR COMPUTER TRAINING INDUSTRY WITH Rs 50 Million in annual sales revenue. APTECH Ltd

is listed company in Mumbai stock exchange with a turnover of Rs 1 Billion (2002) and having 2000

employees.

• Managed region comprised of 8 sub franchisee offices and independent resellers, with

combined total annual sales exceeding Rs 50 million.

• Developed and implemented strategic plans for franchises offices for business development

and product implementation.

• Accountable for channel and end- user sales development, new market identification and

penetration.

• Monitored operational performance of franchisees to ensure alignment with corporate goals.

Selected Achievements:

Main office consistently ranked #1 in company sales for two consecutive years in the country

Designed and implemented an innovative ‘E-Management system’ for evaluating employee

performance which was later adopted as company-wide “best practices” standard for

franchisees.

Promoted as a ‘Master Franchisee’ after generating more than 200% increase in revenue,

through unique market penetration techniques, product innovation and customer satisfaction

processes.

EDUCATION AND CREDENTIALS

Qualifications

Project Management Professional PMP (PMI no: 1715493)

o

Masters and M.Phil in Geography Panjab University, Chandigarh, India

o

Research scholar, Panjab University Chandigarh, India

o

Diploma In Software Engineering NCC (UK)

o

MCSE (Microsoft Certified Software Engineer)

o

Master of Business Administration (MBA) UNIVERSITY OF TORONTO (Ongoing)

o

Professional Development Programs:

Consultative and Solution Selling

Leadership through Quality

Workshops on interpersonal behavior

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