Sales Customer Service
Resume:
DOUGLAS P. DOWDLE
Seven Rego Court Residence:
South Huntington, New York 11746-3917 Cellular:
mail: ********@***.***
PROFESSIONAL OBJECTIVE
A sales position offering challenge and responsibility which serves as a
driving force to build the business, motivate prospective clients and
propel the company to exceeding its goals through execution of a well-
orchestrated business plan and unparalleled customer service.
PROFESSIONAL BUSINESS EXPERIENCE
August, 2013 - Present - SMITHTOWN ACURA - NEW CAR SALES CONSULTANT
- Sell luxury automobiles to a select audience.
- Educate prospects and existing clientele regarding accessorizing of
vehicles.
- Assist with contemplation of leasing versus buying/financing.
April, 2012 - January, 2013 - PEOPLE'S UNITED BANK (formerly Citizens Bank)
- BRANCH MANAGER
- Exceeded 2012 annual goals by 142%.
- Supervised staff of five (5); performed duties of Chief
Credit/Lending/Business Development Officer.
- Mentored staff through performance development.
- Successfully completed formal credit training (mortgage/lending
originator).
- Worked in concert with branch colleagues to achieve deposit, loan, and
fee income growth.
- Attended outreach functions at community events.
- Originated all lending product activities; oversaw loan production for
retail and small businesses, including loan interviews, application
completion, branch liaison and disbursement.
- Established and maintained key relationships and business contacts to
create opportunities for growth.
March, 2010 - January, 2012 - METROPOLITAN NATIONAL BANK - VICE
PRESIDENT/BRANCH MANAGER
- Supervised staff of six (6), as well as accountable for
Credit/Lending/Business Development Officer responsibilities.
- Grew total deposits 26 % during tenure.
- Developed innovative product ideas - designed layout, composed
verbiage and created graphics.
- Formulated business email lists - launched massive electronic
advertising campaign, generating additional deposits; expanded loan
clientele.
- Represented corporation to promote and enhance brand image.
- Spearheaded in-branch motivational team-building.
July, 2009 - March, 2010 - VERIZON WIRELESS - RETAIL SALES REPRESENTATIVE
- Aggressively sold wireless hand held phone devices and accessories.
- Ranked number four (4) district wide in sales, out of 113 Retail Sales
Representatives.
- Identified and pursued sales opportunities.
- Counseled customers.
- Coached team members regarding sales strengthening techniques.
May, 2007 - January, 2009 -VALLEY NATIONAL BANK - VICE PRESIDENT/BRANCH
MANAGER
- Supervised staff of eight (8), as well as fulfilling duties of
Credit/Lending/Business Development Officer.
- Elevated branch's core deposits from $114 million to $134 million.
- AML/BSA compliance; governed branch operations, records and audit
preparation.
- Analyzed existing customers and business prospects for future profit
and orchestrated well thought out plans to meet and exceed branch
sales goals.
- Procured direct sales opportunities; aggressively sold full range of
all bank products.
DOUGLAS P. DOWDLE
June, 2006 - May, 2007 - HSBC BANK - AVP/PREMIER RELATIONSHIP MANAGER
- Managed accounts of branch's 200 + most affluent clientele.
- Developed, managed and expanded Premier relationships at service
levels that surpassed client expectations.
- Profiled, sold and serviced high net worth clientele to exceed their
needs and earn their full banking relationship for appropriate suite
of bank products; investments and insurance; deepened and grew these
relationships.
June, 2004 - June, 2006 - JP MORGAN CHASE BANK - OFFICER/PERSONAL BANKER
- Supervised staff of two (2).
- Ranked number 1 in sales in Suffolk District.
- Solicited new business through warm market, telephone and personal
visits.
- Initiated and implemented mutual fund sales; conducted seminars.
September, 2002 - June, 2004 - METLIFE - FINANCIAL SERVICES REPRESENTATIVE
- Educated clients regarding financial services.
- Sold various types of insurance: Life (term, whole, universal),
supplemental plans for businesses and corporations; disability income,
health insurance, long term care, mortgage protection.
- Boosted sales of investments: Annuities, mutual funds, retirement
planning, education funding, estate analysis, group plans.
EDUCATION/PROFESSIONAL LICENSES
- Queens College of the City University of New York - Bachelor of Arts -
Concentration: Industrial and Organizational Psychology.
- Credit and Lending Certified.
- National Mortgage Licensing System (NMLS) License.
- New York State Notary Public.
- New York State Life, Accident and Health License.
(References shall be furnished upon request)
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