Assistant Manager

**** *** *** # ***

NEW YORK, NY *****

HOME: 917-***-****

CELL: 917-***-****

E-MAIL: ***************@*****.***

TONI D.WILLIAMS

Attributes

Excellent communications skills; a team player that

demonstrates leadership qualities; a critical thinker who

pays attention to detail and can multitask. Possess

knowledge of Elite databases, Government verification

systems, and Microsoft Office applications.

Experience

2012-Present New York City Housing

Authority New York, NY

Housing Assistant

Successfully manage a NYCHA development of 925 units;

. Conduct rent collection and handle tenants disputes and

resolve legal issues;

. Research missing payments of HRA payments;

. Perform annual recertification and income changes, rent

calculations, file preparations, interim reexaminations;

. Follow up with Attorney on all legal proceedings and appear

in court for hearings and trails;

. Perform criminal background check for each resident coming

into NYCHA development;

. Conduct rental interviews for new move ins;

. Conduct air conditioner and window guard survey quarterly;

. Prepare paper work for scheduled evictions;

. Assist Marshalls out in the field with scheduled evictions;

. Maintain communication with residents via mail and

telephone or in person;

. Coordinate and track non payments and holdover proceedings;

. Conduct apartment inspections for move ins and move outs;

. Answer phone calls at the switch board and take calls on

the walkie-talkie from the maintenance workers out in the

field;

. Communicate with residents when they come to the front desk

with any concerns or repairs;

. Research repair tickets that the residents call in;

1999-2012 Housing Preservation and Development

New York, NY

Case Manager

. Responsible for caseload of 600 or more clients

participating in the Section 8 programs;

. Research information for missing payments to landlords;

. Process annual recertification for all clients on the

Section 8 program;

. Perform client briefings, rent calculations, file

preparations, interim

. reexaminations, new admissions and terminations;

. Create daily reports for Supervisor and assist with special

projects;

. Communicate with residents via mail or telephone and in

person;

2006-2007 Hebrew Hospital Home Inc

Bronx, NY

Certified Nurse Assistant

. Provide quality patient care with ADL skills, inclusive of

dressing, bathing, showering, and oral hygiene;

. Provided Colostomy and Catheter Care;

. Took vital signs;

. Provided all clinical care as directed for Nursing

Assistant;

1997-1999 Harlem Children Zone Inc

New York, NY

Teacher's Assistant

. Assisted in the teaching and monitoring of kindergarten

children in a group facility setting;

. Escorted children on outside excursions;

. Assisted in early classroom training (techniques on

sharing, respect, manners)

. Maintained documentation to substantiate activities done

with children;

. Planning of ongoing program and group activities;

Education

2006-2010 College of New Rochelle

New Rochelle, NY

. Bachelors" Degree Liberal Arts

. Nan McKay Housing Choice Voucher Specialist

New York, NY

. Human Service Board Certified Practitioner (HS-BCP) 7/2010

. Certified Nurse Assistant High Bridge Community School

3/2008

. EKG/Phlebotomy ABC Training School Bronx, NY 7/2008

References Available Upon Request

Contact this candidate