Customer Service Rep
Resume:
Ms. Oneantas Jones
Las Vegas, NV, 89129 USA
Phone: 702-***-**** or 310-***-****
E mail: ************@*****.***
To Whom It May Concern
I am submitting my resume for your consideration for this or any other position that
encompasses my skills/aptitudes and work experience. I am amenable to arranging an
appointment at a mutually convenient date and time.
When given the opportunity of employment, I have always proven myself to be an asset to the
employer. I am a mature, dependable employee with very strong work ethics. Throughout the
years I have developed excellent interpersonal and communication skills. I am capable of
working efficiently within a team environment, as well as independently. I am detail oriented,
highly organized, and quick to absorb new learning processes. As a Customer Service
Representative I have also been able to solve routine and complex issues to promote client
satisfaction, as well as remain professional and courteous in emotionally charged situations.
I thank you in advance for your time and consideration, and look forward to speaking with you in
the foreseeable future.
Respectfully
Ms. Oneantas A. Jones
ONEANTAS A. JONES
7075 W. Gowan Rd Apt #2001
Las Vegas, NV 89129
Phone: 702-***-****
E mail: ************@*****.***
Job Objective: To obtain a position that will enable me to use my strong organizational skills,
educational background, and ability to work well with people. To secure a position with a well-
established organization with a stable environment that will lead to a lasting relationship. Over
20 years of Customer Service experience. Experience in overseas communications. Cordial and
courteous with every customer to ensure their inquiries/issues are handled in a timely fashion.
Experience:
Employer: Trident Dental Labs, 12000 Aviation Blvd. HAWTHORNE, CA 90250
Job Title: Lab Communications/Customer Service Rep/Data Entry Clerk, Call Center Back up Rep.
Dates: 7/00 to 11/10 (Laid Off Nov, 19, 2010)
Duties: In charge of communications to labs. In house communication and overseas lab communications.
Handled inbound phone calls from current and prospective customer to handle account related issues
I Handled Back up Crown Bridge Support on phones when other techs were too busy to answer incoming
calls. Backed up Customer Service Reps. Backed up Data Entry and entered Dr’s cases as needed. Call
center rep. Customer Service rep/Data Entry clerk, Some lite to Heavy lifting of Lab cases and
Distributing the Work out to the other techs in Diagnostics dept.
Employer: La Brea Ave Motors, LOS ANGELES, CA
401 S La Brea Ave
Los Angeles, CA 90036 323-***-****
Job Title: Receptionist/Customer Service Rep/switchboard operator
Dates: 2/98 to 3/00
Duties: Customer Service. Showroom PBX Operator and Greeter. File Clerk.
Employer: Fox Hills Buick Pontiac GMC, CULVER CITY, CA
Job Title: Receptionist/Customer Service Rep/ Showroom Customer Greeter
Dates: 5/97 to 3/00 (Weekends Only)
Duties: Part time receptionist. Greeter/Customer Service rep. PBX Operator
Job Title: Receptionist/Customer Service Rep/Showroom Greeter/ Switchboard Operator
Employer: Sheridan Toyota, SANTA MONICA, CA (now called Toyota of Santa Monica)
801 Santa Monica Boulevard, Santa Monica, CA 90401
Dates: 1996 1998
Length: 2 years
Duties: Receptionist. Greeter. Customer Service rep/Switchboard Operator/ PBX Operator
Employer: Martin Cadillac, LOS ANGELES, CA (now called Martin Automotive Group
12101 W. Olympic Blvd.
Los Angeles, CA 90064 310-***-****
Job Title: Receptionist/Customer Service Rep, Greeter/ PBX Operator
Dates: 1990 1998
Length: 8 years
Duties: Receptionist. /Greeter/switchboard operator/ customer service rep/file clerk
Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet
persons entering organization Direct persons to correct destination Deal with queries from the public and
customers General administrative and clerical support Prepare letters and documents Receive, sort and
track mail and deliveries Schedule appointments
Answers and directs incoming and outgoing telephone call, sends and receives faxes as needed, pages
both normal and stat pages on the overhead paging system
Education: Currently Attending Ashford Univ. (online courses for BA in Business Administration) Grad.
date 8/2015
School List: Paramedical occupational center, Ashford university (currently attending online classes for
BA in Business Administration ( Estimated Graduation date 3/17/2015)
My Strengths:
Team player, Self Starter
Motivated and works well Under pressure and can resolve Situations in a timely manner
Ability to work cooperatively as part of a team.
Interact with customers to provide top notch service.
Ambitious, success driven, goal oriented, and a very positive individual
I am a enthusiastic, people oriented individual with a winning attitude
Knowledge:
•Customer and Personal Service Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction. Call center experience.
•Clerical Knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, designing forms, and other office procedures and terminology. MS OFFICE
Knowledge
Skills:
•Active Listening Giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•Speaking Talking to others to convey information effectively.
•Service Orientation Actively looking for ways to help people.
•Reading Comprehension Understanding written sentences and paragraphs in work related documents.
35 40WPM, 10 KEY, HEAVY PHONES, FILE CLERK, DATA ENTRY
Contact this candidate