Customer Service Sales

Jill Lefavi

** ****** ***** ( Dix Hills, New York 11746 ( 516-***-**** (

***********@*****.***

ADMINISTRATIVE DIRECTOR & GENERAL MANAGER

Customer-focused and highly influential executive in diverse industries,

applying more than 20 years of experience to exceptional administrative and

operations performance, business expansions, and team engagement.

. Deliver expertise in administrative and operations direction, business

development, human resources administration, program and project

guidance, multimedia marketing, sales, account control, fiscal oversight,

and customer satisfaction.

. Specialize in promotion and sales of health, life, property, and

automobile insurance.

. Oversee and execute collateral development, campaign management,

prospecting, product and service presentations, quoting, deal closing,

underwriting, and account and channel management.

. Establish efficient, productive, collaborative corporate cultures,

recruit, train, and focus teams to exceed corporate expectations, and

ensure delivery of outstanding revenue in highly competitive markets.

KEY COMPETENCIES

Corporate Leadership ( Strategic Planning ( Business & Client Partnering

Market & Account Expansions ( Consultative Sales ( Event Planning ( Social

Media ( Customer Service

Revenue Generation ( Budget Control ( Analysis ( Risk Management ( Policy

Enforcement ( Compliance

Talent Development ( Goal Setting ( Performance Management ( Benchmarking (

Client Acquisition & Retention

Communications ( Presentations ( Vendor & Contractor Management ( Consensus

Building ( Problem Solving

PROFESSIONAL EXPERIENCE

Primerica Financial Services, Oakdale, New York ( 1995-Present

Leading network provider of debt management services, as well as insurance

and investment products.

Regional Manager

Orchestrate promotion and sales of products and services including home

loans, debt consolidation and refinancing, life, homeowner, and automobile

insurance, and securities to include guidance of more than 100 internal and

external Licensed Representatives.

Facilitate maximum rate of recruitment of Licensed Representatives with

monthly target of 30, and support client acquisition with daily target of

10 scheduled appointments or interviews. Oversee succession planning for

promotion of maximum rate of Licensed Representatives to role of Regional

Vice President. Facilitate and execute prospecting, job and street fairs,

networking events, and social media plans. Perform site visits with clients

through financial analysis, needs assessments, and deal closing.

Screen 150 candidates on monthly basis for team recruitment, and place 200

calls per day or combine calls with other forms of prospecting. Create and

lead 2 weekly classes providing training in product knowledge, sales

lifecycle management, business development, and leadership development with

emphasis on continuous improvement of team performance. Lead workshops

focused on performance improvement, as well as seminars and networking

events for women in business.

. Attained recognition for office rank among Top 500 in network.

. Developed 2 Regional Vice Presidents and several Regional Managers, as

well as sales team delivering revenue in excess of $6M.

. Delivered 52 recruits in 1 month with target of 30. Personally hired 17

people in 1 month with monthly personal average of 3 and team average of

15.

. Earned hundreds of awards for Top Office in Recruiting & Sales in various

categories with personal awards in same categories, as well as trips to

Puerto Rico, Las Vegas, California, Hawaii, Colorado, and Florida.

Jill Lefavi ( 516-***-**** ( ***********@*****.*** ( Page 2

State Farm Insurance Company, Massapequa Park, New York ( 1990-1994

Leading provider of corporate and consumer insurance products and services.

Agency Sales Representative

Developed and provided underwriting for commercial and personal lines of

business from companies and individuals in Long Island and New York State.

Closed sales of commercial, health, life, homeowner, and automobile

insurance products, and provided outstanding customer service. Ensured

minimal risk and maximized profitability to company through inspection of

residences and automobiles prior to provision of binding coverage.

. Generated sales for homeowner and automobile policies of $15K on monthly

basis.

. Expanded profits by 135% in second year of tenure.

Additional positions include Customer Service Representative with GEICO and

Trapani Brokerage, Inc.

EDUCATION

B.S., Business Management, Concentration: Economics

SUNY Empire State College, Saratoga Springs, New York

A.S., Business Administration

State University of New York at Farmingdale, Farmingdale, New York

LICENSURE

New York State Property & Casualty Insurance Broker's License

New York State Life, Accident & Health Insurance License

PROFESSIONAL TRAINING

Corporate Leadership

Goal Setting

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