Customer Service Administrative Assistant

Quynh Nhu Phan

**** ********** *** • San Jose • CA 95116 • ********@****.*** • 408-***-****

QUALIFICATIONS SUMMARY

Administrative Support professional experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Is proactive, takes initiative and has the ability to work

independently with minimum supervision and maximum accountability. Demonstrates the ability to achieve desired

results, shows eagerness and capacity to learn, and is receptive to new ideas. Seeks personal growth and

development. Is trustworthy, ethical, and discreet; committed to superior customer service. Great office etiquette and

phone manners; interacts with individuals at all levels in a professional and courteous manner. Bilingual; able to

communicate fluently in English and Vietnamese. Detail-oriented, resourceful in completing assignments, able to

multi-task efficiently and prioritize duties. Capabilities include:

Customer Service & Relations Problem Solving Computer Operations

Contracting & Invoicing General Accounting & Payroll Office Supply Maintenance

Collect Payments Filing & Data Archiving Office Equipment Operations

EXPERIENCE HIGHLIGHTS

Customer Service & Reception

• Maintain a loyal customer base by providing exemplary service and building a long-term relationship with

customers through regular communication by phone, email and social media and expressing appreciation for

their valued business.

• Ability to assess and understand customers’ demands and meet their needs by explaining and recommending

appropriate products and services.

• Ensure that clients have a positive experience during every interaction and strive to meet or surpass their

expectations.

• Direct incoming calls to appropriate personnel and handle client inquiries.

• Elicit necessary information from client to generate quote, set up account or service and take payment.

• Demonstrate ability to maintain composure and work efficiently in a fast-paced environment while preserving

strict confidentiality.

Management & Supervision

• Provide feedback on work process and suggest ways of improving workflow to increase efficiency while

maintaining and enhancing customer relationships.

• Request client feedback regarding customer service as well as conduct and analyze Customer Satisfaction Survey

to identify areas of strength and weakness.

• Resolve problems as well as address customer complaints promptly and effectively.

• Identify reasons for cancelation and find ways to improve service and prevent loss of business opportunities.

Administrative Support

• Performed administrative and secretarial support functions for the Director of The Health Trust - Meals on

Wheels Program.

Page 1 of 3

Quynh Nhu Phan

1509 Hermocilla Way • San Jose • CA 95116 • ********@****.*** • 408-***-****

• Assisted with special projects such as Mayors for Meals, Adopt a Senior, and PALS (Pets and Their Loving

Seniors).

• Excellent computer skills and possess the ability to quickly learn new software for each specialized industry.

• Experience working with MS Office Applications, Google Applications as well as CRM technology to organize,

synchronize and automate sales and customer service to perform them more efficiently.

• Maintain complete records to ensure accuracy and client confidentiality in all interactions.

• Schedule appointments and acquire insurance verification and authorization for office visits and surgery.

• Compile and prepare documents for billing procedures.

• Filing and retrieval of customer records in accordance to industry guidelines while adhering to company’s

method of operation.

EMPLOYMENT HISTORY

Accounts Manager MementoStrip LLC, Sunnyvale, CA Apr 2013 - Present

Customer Service Representative David DoVinh - Farmers Insurance, Santa Clara, CA Mar 2010 - Oct 2010

Administrative Assistant The Health Trust via Adecco Staffing, San Jose, CA Jan 2008 - Feb 2009

Office Assistant (Internship) Otolaryngology Head & Neck Surgery, San Jose, CA Oct 2007 - Jan 2008

Administrative Assistant Home Delivery Inc. via Select Staffing, Sunnyvale, CA Jun 2007 - Nov 2007

Accounting Assistant (Seasonal) C.P. Tax, San Jose, CA Jan 2007 - May 2007

EDUCATION

Bachelor of Science: Health Science Administration, May 2008

San Jose State University, San Jose, CA

Life Insurance, Nov 2011

Primerica Financial Services University, San Jose, CA

Life Licensed, Dec 2011

8 Real Estate Broker Courses, Jan 2013

Quick Learning School, San Jose, CA

Accident and Health Insurance, Jul 2014

License Coach, Online

AWARD & RECOGNITION

Adecco Associate of the Month, July 2008

REFERENCES

Tony Phan - Owner & Operations Manager 408-230-

9690 MementoStrip LLC

David DoVinh - Farmers Insurance Agent 408-300-

0555 Farmers Insurance

Renee Kellythorne - Director 408-961-

9807 The Health Trust - Meals on Wheels

Page 2 of 3

Quynh Nhu Phan

1509 Hermocilla Way • San Jose • CA 95116 • ********@****.*** • 408-***-****

Pattie Salazar - Program Coordinator 408-***-**** The

Health Trust - Meals On Wheels

Douglas Phan, M.D. - Ear, Nose, Throat Specialist 408-892-

8682 Otolaryngology Head & Neck Surgery

“Thank you for working so hard and accurate…Without your devotion, professionalism, and high work performance,

we would not have been able to keep up with all the work. You are much appreciated and loved here!”

Renee Kellythorne, The Health Trust - Meals On Wheels

“MementoStrip Photobooth is the best! I found them via LivingSocial and had the pleasure of working with Tony and

Quynh. They were both so helpful in getting all the details ironed out for my September wedding in Livermore! They

made it very easy for me!”

Megan H., Customer

Page 3 of 3

Contact this candidate