Manager Medical
Resume:
Thomas L. Ricks
Cameron, NC 28326
**************@*******.***
SECURITY CLEARANCE: Secret, U.S. Department of Defense.
SUMMARY OF QUALIFICATIONS
Accomplished Health Care Executive Manager with over 21 years of diverse experience in the military
medical field. Developed and instructed numerous training programs delivered to military and civilian
medical staff. Responsibilities at executive level included: exceptional patient care, extensive employee
training, military and civilian supervisor, leadership and mentoring subordinates, management, and
organizational skills. Detailed oriented professional with communication skills, and demonstrated ability
to work well with clients, peers, and all levels of management. Able to work demanding schedules and
long hours in order to meet deadlines. LPN.
PROFESSIONAL EXPERIENCE
Implementation Consultant June 2014 – Present
Allscripts Raleigh, NC
• Work with their clients to analyze, determine and document the customer's business requirements
• Identify product configuration and customization requirements
• Assist the client to identify solution gaps and develop solutions which add value to their
customers
• Module implementation of EHR applications
• Troubleshoot issues Patient Portal and EHR
• Analyze, resolve/escalate problems encountered by the team during the implementation of their
EHR products
• Create and carry out go live procedures
• Support the User Acceptance & Operations testing of the system with the client
• Deliver application training to clients or employees in either a classroom, online (virtual
classroom setting) or telephone
• SQL Server 2008 R2 reporting (running reports and select statements)
• Secure-link application to remote into client servers
• Reporting of tasking completion and project management in Clarity
• Work with Salesforce for client information, project management and ticketing system
• Assist with workflow redesign
• Knowledge of LOINC, IDC-9-IDC-10 and SNOMED codes
• Knowledge of HTML 5 and XML for support of patient portal
Director of Information Systems September 2013 – June 2014
Nimiipuu Health Lapwai, Idaho
• Managed staff that Investigate as well as resolves computer software hardware problems of users.
• Talk to user to learn procedures followed source of error; Answer questions, applying knowledge
of computer software, hardware, and also procedures.
• Determined whether problem is caused by hardware, like modem, printer, cables, or telephone;
Talk with coworkers to research problem find solution and retrain.
• Talk to programmers to explain software errors or to recommend changes to programs.
• Call software hardware vendors to request service regarding defective products.
• Test software as well as hardware to evaluate ease of use whether product will aid user in
performing work.
• Developed training materials and checklist, to help end users preform daily duties.
• Trained users on software hardware on-site or in classroom, or recommend outside contractors to
provide training.
• Worked as in-house consultant as well as research alternate approaches to existing software
hardware when standardized approaches cannot be applied.
• Conducted office automation feasibility studies, including work flow analysis, space design, and
also cost comparison analysis.
Clinical Informatics December 2010 – May 2013
Harnett Health Dunn, North
Carolina
• Primary responsibilities include the building of EHR forms and reports, and
EHR application support maintenance.
• Trained all end user on the use of Electronic Health Record and Practice Management System.
• Responsible for the analysis, design, implementation, education and support of assigned
Electronic Health Record (EHR) Systems (Allscripts PRO).
• Manages projects by creating and executing project work plans, identifying resources needed and
assigning individual responsibilities, leading internal team, facilitating meetings, and
communicating or presenting project information to management.
• Analyze, design, implement, educate, and assist the Physician Office Practices staff, HHS
Emergency Department and Hospitalist in the use of the Electronic Health Record (EHR)
Systems, while working to maintain and/or improve patient safety, clinical workflow, and cost
containment.
• Developed training for use of web interfaces for clinics to order lab from Hospital.
• Identify, recommend, and prioritize EHR forms changes and enhancements in conjunction with
Practice Managers and Providers.
• Work closely with EHR vendor to understand application capabilities and alternatives.
• Work closely with Practice Manager to ensure needed training is conducted.
• Recommends, develops, and implements measures to protect information from unauthorized
modification or loss.
• Analyzes workflow for assigned or designated departments; develops flow diagrams of current
and proposed workflows with improved processes or new technology.
First Sergeant July 2009 – December 2010
U.S. Army Camp Stanley, South Korea
• Senior Advisor for a Medical Company responsible for 3 Medical Clinics, 80 personnel and an
Aid station for over 10,000 beneficiaries.
• Implemented and evaluated Medical training for Medics to include recertification of National
Registry Emergency Medical Technicians certification and skills validation training.
• Supplied relevant material and guidance from personal experience for company Maintenance
program inspection of Logistical, Administration, Security, Safety, Motor pool and Chemical
Biological Radioactive Nuclear sections, which improved Staff Assisted Visit inspection to
commendable rating.
• Supervised and evaluated the medical training skill set for 60 Medics that includes: recertification
of National Registry Emergency Medical Technician, Basic Life Support, and annual medical
validation training.
• Managed subordinates daily mission to provide health care, preparation for The Joint
Commission survey, and compliance with mandatory training.
• Performed inspections of all training requirements of the staff to ensure compliance with The
Joint Commission; completed follow up assessment of changes to establish efficiency.
Senior Clinical Executive/Clinical Department Manager Sept 2006-May 2009
U.S. Army, Womack Army Medical Center Fort Bragg, NC
• Created and executed business practice classes to train department managers in support of the
organization strategic map and Business Operation, resulting in all departments decreasing budget
expenditures by 15%.
• Formulated the scenarios and assisted in developing three demanding table VIII testing lanes for
Medical Education and Demonstration of Individual Competencies test for over 120 medics.
• Integrated the collection of data, statistics, and information to evaluate for potential
improvements in competency based training of medical personnel, which improved overall
continuity of care.
• Planned, established and implemented business practice classes for department managers, that
helped to train new managers and as a refresher to help better manager the budgets and improve
leadership and morale.
• Coordinated with Directorate of Budget and Department of Human Resources to train MEDCEN
managers to utilize best practices for a responsible fiscal and time management plan, which
increased productivity and efficiency of patient care.
• Presented clinical information for command team during department meetings that prioritized
concerns and areas to improve patient outcome and discussed weekly goals.
• Evaluates processes for the Soldier and NCO of the year and helped develop process to better
prepare Soldiers and NCO for Medical Command competition. Member of training team that
helped NCO win NCO of the year competition.
Medical Manager May 2005-Sept 2006
U.S. Army, Soldier Readiness Processing (SRP) Center Fort Carson, CO
• Created a cross training program that combined the skills of five departments to aid nursing
shortages and peak patient census, which saved over $ 30,000 in overtime and improved staff
morale.
• Implemented and instructed course to all Department of Nursing staff and OB/GYN Health Care
Providers, which improved staff communication and patient care.
• Established the need to standardized equipment throughout department to decrease medical
maintenance workload and increase continuity of staff knowledge.
• Improved the department budget expenditures by designing a program that controlled excess
waste and expenses over a six month period, with under budget results.
EDUCATION & TRAINING
College/University
Grand Canyon University, Phoenix, AZ, United States (Graduated 2013)
Degree: B. S. Healthcare Administration
High School Diploma
Booker T. Washington High School (Graduated 1984)
Norfolk, Virginia, United States
SKILLS & KNOWLEDGE
• Mature understanding of clinical application support processes and working knowledge of
inpatient and/or ambulatory clinic workflows
• Demonstrated advanced computer skills
• Excellent interpersonal and communication skills, understands communication is the key to
success
• Demonstrated ability to communicate effectively with clinical and information technology
personnel verbally and in writing
• Proficiency in various programming and clinical application reporting tools
• Demonstrated supervisory experience in an IS department
• Establishes and maintains positive peer, leadership and customer relationships, interacting
positively and productively with teams across organizational lines
• Working knowledge of military medical doctrine, training, and educational methods.
• Working knowledge of how to plan, prepare, execute and evaluate training.
• Knowledge of didactic and practical exercise instruction methods
• Demonstrated leadership abilities throughout varies levels of military career
• Understands budget and being fiscally responsible
• Project management experience
• Skill in the use of computers, preferably in a PC, Windows-based operating environment
• Ability to develop, plan, and implement short- and long-range goals
• Ability to gather data, to compile information, and prepare reports
• Understanding and able to use Microsoft Word; Excel; Outlook; PowerPoint proficiently
Additional Information
Licensed Practical Nurse- Expires 2014
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