Customer Service Manager
Resume:
Concepcion Gutierrez
Bilingual Fluent Spanish
San Diego, Ca 92103
(619) 606-4824Mobil
***********@*****.***
Summary
Experience all in aspects of Management, Administration and Training Implementation of
strategic and tactical plans that ensure company growth, accountability for billing, credit and
collections process, ability to manage multiple assignments efficiently while meeting schedule
deadlines, succeeded in streamlining existing operations.
Experience
Eco Tint and Shade Inc. 12/2013-Present
Office Manager San Diego, CA
• Office Operations, accounts receivable, accounts payable, billing, construction,
accounting, set and monitor goals and deadlines, coach and develop staff. Manage daily
activities of the department to ensure compliance with all applicable policies, procedures,
and regulations. Ensure that established department, and client goals are met and
exceeded.
• Manage resolution of all invoicing problems.
• Review accounts receivable aging and provide weekly, monthly and annual status reports
• Develop and implementing policies and procedures with proper controls to bill
customers, process payments, minimize bad debt, improve cash flow and manage the
overall health of the company’s receivables.
• Manage or personally resolve all customer-specific billing requirements to ensure timely
delivery of accurate invoices
• Ensure accounts are properly set up in the system for results in accurate billing
• Work closely with Sales, Operations, Finance, and other internal teams to resolve
individual and systematic processing problems. This role utilizes project management
skills in coordination with organizational and relational abilities to promote excellence in
teamwork and service
Rick Rivera’s Tinting 8/2009-12/2013
Manager, Training Supervisor Chino, CA
• Manage, direct accounts receivable, set and monitor goals and deadlines, train, coach and
develop staff. Manage daily activities of the department to ensure compliance with all
applicable policies, procedures, and laws and regulations. Ensure that established
department, corporate, and client goals are met and exceeded.
• Manage resolution of all invoicing problems
• Review accounts receivable aging and provide weekly, monthly and annual status reports
Develop and implementing policies and procedures with proper controls to bill
•
customers, process payments, minimize bad debt, improve cash flow and manage the
overall health of the company’s receivables
Manage or personally resolve all customer-specific billing requirements to ensure timely
•
delivery of accurate invoices
Ensure accounts are properly set up in the systemfor results in accurate billing
•
• Work closely with Sales, Operations, Finance, and other internal teams to resolve
individual and systematic processing problems. This role utilizes project management
skills in coordination with organizational and relational abilities to promote excellence in
teamwork and service
City Of San Diego 2/1994-5/2009
Center Director, Certified Instructor San Diego, CA
• Center Director, daily cash deposits, weekly inspection of facility, responding to customer
inquiries, making recommendations to customers, and providing exceptional customer
service in a professional manner at all times, good problem-solving skills, the ability to
make good decisions independently, attention to detail, and overall strong customer
service skills.
• Managing daily calendar, composing memos, generating reports, researching and creating
presentations and overseeing other projects as needed.
• Recruit, qualify, interview and place candidates in needed positions.
• Teaching students and adults in various levels from beginning to advance, specializing in
detail work.
Chase Manhattan, JPMorganChase 2005-2006
Bilingual Credit Specialist San Diego, Ca
• Assisted potential customers in determining financial needs and recommended
appropriate credit solutions.
• Interviewed loan applicants, and set processed files for approvals.
• Analyzed risk potential, made lending judgments on home mortgages and equity lines of
credit.
• Answered customer inquiries about approvals and denials, promoted and recommended
products and services.
• Responding to customer inquiries, making recommendations to customers, and providing
exceptional customer service in a professional manner at all times, good problem-solving
skills, the ability to make good decisions independently, attention to detail, and overall
strong customer service skills.
• Managing daily calendar, composing memos, generating reports, researching and creating
presentations and overseeing other projects as needed.
Sallie Mae, Arrow Financial Services 2002-2005
Customer Credit Service Manager/Training Supervisor, San Diego, CA
• Managing daily calendar, composing memos, generating reports, researching and creating
presentations and overseeing other projects as needed.
Training and overseeing account receivable staff, set and monitor goals and deadlines,
•
coach and develop staff for assigned groups, as well as the improvement and motivation
of the employees. Mentoring to provide guidance to reinforce strengths and eliminates
weakness or problems identified in job performance.
• Responding to customer inquiries, making recommendations to customers, and providing
exceptional customer service in a professional manner at all times, good problem-solving
skills, the ability to make good decisions independently, attention to detail, and overall
strong customer service skills.
• Develop and implementing policies and procedures with proper controls to bill
customers, process payments, minimize bad debt, improve cash flow and manage the
overall health of the company’s receivables
• Managing and directing the daily activities of the department to ensure compliance with
all applicable policies, procedures, and laws and regulations.Ensure that established
department, corporate, and client goals are met and exceeded.
• Evaluated systems skills to include: time management, utilization and documentation of
proper disposition and windows. Conducting daily updates on status of account for each
A/R, support open communications and evaluated the employees by performance
appraisals, coaching and mentoring.
Pacific Coast Collections 2002-1998
Manager, Account Representative San Diego, CA
• Manage, direct accounts receivable staff, set and monitor goals and deadlines, train,
coach and develop staff. Manage daily activities of the department to ensure compliance
with all applicable policies, procedures, and laws and regulations.Ensure that established
department, corporate, and client goals are met and exceeded.
• Manage resolution of all invoicing problems
• Review accounts Receivable aging and provide weekly, monthly and annual status
reports
• Develop and implementing policies and procedures with proper controls to bill
customers, process payments, minimize bad debt, improve cash flow and manage the
overall health of the company’s receivables
• Manage or personally resolve all customer-specific billing requirements to ensure timely
delivery of accurate invoices
• Ensure accounts are properly set up in the systemfor results in accurate billing
• Work closely with Sales, Operations, Finance, and other internal teams to resolve
individual and systematic processing problems. This role utilizes project management
skills in coordination with organizational and relational abilities to promote excellence in
teamwork and service
Skills
Computer knowledge: Microsoft Windows, Vista, Outlook, Quickbooks, ACT, Word, Publisher,
Doc, Excel, Power Point, One Note,
Basic office skills: Type, fax, copy, multi-line phones, filing, electronic mail service.
Public Relations, Leadership Ability, Strong Organization skills. Willingness to
participate in training if needed. Self-motivated
Letters of Recommendation available upon request.
Contact this candidate