Customer Service Sales

***** **** ***** ****, ********, AZ *****

James Lyttle Phone: 513-***-****

Email: ************@*******.***

SUMMARY OF QUALIFICATIONS

Devoted and highly accomplished sales professional with 14 years of experience developing and managing a loyal and

robust customer base while exceeding all sales goals. Excels at performing under adversity without compromising

personal or company character while maintaining a commitment to customer satisfaction and

co-worker morale. Ability to conceptualize and generate new ideas, analyze problems and develop effective solutions.

Possess sincere and sharp presentation, negotiation and communication skills. Excellent listener and fast learner with

the ability to easily grasp new products, ideas, concepts and technologies. Well regarded by peers, managers and clients

as dependable, amicable and full of integrity.

.

PROFESSIONAL EXPERIENCE

Mills Fence Company January 1999- January

2014

Cincinnati, OH/ Walton, KY

Regional Sales Manager

• Maintained and averaged a 35% annual gross increase in sales for 14 consecutive years from $450,000 to over

two million (even during recession).

• Increased my production volume of installations from 200 a year to an average of 700 per year.

• Cultivated a strong repeat customer base that generated 40% of my annual sales.

• Supervised, managed and facilitated job duties to seven teams of installers while simultaneously generating

new accounts, maintaining existing accounts and addressing customer concerns.

• Experienced with contract agreements and conducting outside/inside sales in B2B or B2C environments.

• Educated employees on new products, customer service strategies and regulation changes in the industry.

EDUCATION & TECHNICAL SKILLS

Northern Kentucky University, BA Communications Anticipated in December 2015

University of Cincinnati, AA Concentration in Business Graduated June 1997

Microsoft Windows, Microsoft Office (Word, Excel, Power Point, Outlook), CRM- Salesforce

REFERENCES

Gary Frisby, Manager Mills Fence, Walton, KY

Contact Number 859-***-****

Ashley Mills, Human Resource Director Mills Fence, Cincinnati, OH

Contact Number: 513-***-****

Larry Shane Parr, Lead Facility Technician Amazon.com, Hebron, KY (long tenured customer)

Contact Number: 859-***-****

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