Customer Service Administrative Assistant
Resume:
GRACE ROMANO
Reisterstown, MD 21136
***********@*******.***
PROFILE:
Organized, productive individual offers professional skills and proven record of achievement in these key business areas:
•Strategic Sales/Marketing •Presentations •Negotiations
•Office Management •Project Management •Calendar Maintenance
•Travel Arrangements •Customer Service •Client Relations
•Event Planning/Management •Contract Administration •Administrative/Secretarial Services
EMPLOYMENT HISTORY:
Professional Experience
Self Employed as a Virtual Administrative Assistant
Reisterstown, Maryland 21136 08/2011 to Present
In response to a posting I placed on CraigsList, I was hired to do a variety of assignments by a large number of clients.
State of Maryland - Transcriptionist, Recorded Board Meetings (4)
Marvin Haynes - Creating RFPs for submission to Government agencies
Earman Branch - Assist in setup of art studio and mass production of designs to be sold in PX
Dwight Young - Creating a biographical memoir of terminally ill young man
Margaret Scarlett - Assisted Dr. Scarlett in creating MOHLA, Maryland Oral Health Learning Alliance
Cindy Berg - Posted ads for TNICentral Medical Transcription Service, on CraigsList in cities across US
Executive Assistant
DLI (Drycleaning & Laundry Institute International)
14700 Sweitzer Lane
Laurel, Maryland 20707 06/2007 to 04/2011
DLI is a worldwide, membership driven association for drycleaners. This position reported directly to the Chief Executive
Officer and Senior Vice President with heavy emphasis on the planning, preparation and coordination of three Board
Meetings taking place at various locations throughout the United States and Maryland. This included preparation of
binders containing the various issues that would be discussed at the Board Meeting, taking detailed minutes of the
meeting, transcription of those minutes and then submission of the minutes to the Board members for review. Also
included oversight and management of all phases of two programs; the Award of Excellence and the Premier Club.
Coordinated all travel needs, expense reports and accounts payable requests for the executive staff.
Administrative Coordinator
SUSQUEHANNA BANK
100 West Road, Suite 101
Towson, Maryland 21204 10/2005 to 01/2007
Reported directly to the Senior Executive Vice President of Commercial Lending and provided minimal support to the
Senior Vice President, C&I, plus the five members of his team. Support consisted of forms preparation, editing and
composing letters and emails, transcription, locating loan files, coordinating FedEx and messenger deliveries, heavy
calendar maintenance. Created, edited, updated and prepared numerous reports on a weekly, monthly, and quarterly
basis.
Clerical Temporary Positions
KELLY SERVICES
Reisterstown Road
Baltimore, Maryland 21208 06/2005 to 09/2005
T. Rowe Price - FileMaker Data Entry
FedSource - Typing
US Shire Pharmaceuticals - SAP Data Entry
Escrow Assistant
MIS (Mortgage Information Systems) office closed April, 2005
11515 Cronridge Drive
Owings Mills, Maryland 21117 01/2005 to 04/2005
Processed incoming orders for title work from Ameriquest, ordered property tax, water bill, and school tax
information for properties in New York State from sub-contractor or contacted the county, town and/or village
municipality directly for this information. Processed pre-settlement forms, downloaded and printed binders,
created a database of all contact names, addresses, and phone numbers known to the company in order to ease
the retrieval of tax information for state of New York, worked with accounting department to reconcile checks
returned by various tax collection units in New York.
Junior Processor
MILLENNIUM TITLE & ESCROW, LLC (n.k.a. PROPERTY TITLE & ESCROW, LLC)
2624 Lord Baltimore Drive, Suite E
Baltimore, Maryland 21244 10/2001 to 01/2005
Responsibilities included opening files, processing endorsements and insured closing protection letters, ordering
payoffs. Additionally, responsible for creating all marketing and advertising media distributed. Responsible for
creating mailing labels from phone lists provided to me by upper management. Design flyers to be included along
with other materials to assorted persons within the industry. Design a monthly flyer for broadcast faxing. Called
upon to design a glossy tri-fold distributed at an upcoming business conference. Additionally, designed camera-
ready advertisement used in recent addition of Home Buyers Journal. Redesigned or created numerous forms
used on a daily basis by all members of the company. Organized and streamlined various procedures previously
processed manually throughout the company. Set up broadcast fax database. Provide PC/software support to all
members of company when called upon.
Clerical Temporary Positions
OPTION ONE / MAXIM STAFFING / NRI 04/2001 to 10/2001
OPTION ONE Alpharma, Executive Assistant to Vice President, data entry
MAXIM Woodholme Gastroenterology Associates, receptionist
MAXIM Johns Hopkins Hospital, Administrative Assistant to the Chief of the Psychiatric Department
NRI Child Welfare League of America, Executive Assistant to the Director
Executive Secretary
CAREFIRST BlueCross BlueShield of Maryland
10455 Mill Run Circle
Owings Mills, Maryland 21117 06/1997 to 01/2001
Managed all phases of daily office routine with special emphasis on calendar maintenance and scheduling.
Processed all travel requests, expense reports and check requests for the department. Reviewed for signature,
then processed, all invoices for the department. Maintained office supplies and supervised maintenance/repair of
all office equipment. Responsible for setting up new department hires with all necessary
hardware/software/communication. Created and maintained a file for all paperwork generated by or associated
with the items listed above.
Created and edited various types of presentations for senior management in a fast-paced, dead-line driven
environment. Used Microsoft Word, Excel, PowerPoint and other software to create charts, graphs, and other
graphics projects in support of marketing research and product development. Responsibilities included
maintaining/updating records, writing/producing correspondence, and memoranda, meeting preparations
(including catering) as needed and completing special projects as assigned.
Contact this candidate