Customer Service Sales

Alycia E Jordan

***** *********** **. *** *** Spotsylvania Va 22553

Home: 757-***-**** - *********@*****.***

Career Overview

Award-winning Multi unit sales manager with extensive experience in

customer service and marketing operations. Proven ability to cut costs and

decrease staff turnover. Energetic Sales Representative with 5 years of

experience in-person and over the phone. Goal-motivated with strong closing

skills.

Core Strengths

. Sales driven

. Strong organizational skills

. Creative problem solver

. Listening skills

. Excellent communication skills

. Muti unit Management

. Top sale performer

Career Accomplishments

Customer Service

. Researched, calmed and rapidly resolved client conflicts to prevent

loss of key customers.

Customer Follow-up

. Ensured that customers were satisfied with company products and

services by doing purchase follow-up calls.

Sales

. Consistently generated additional revenue through skilled sales

techniques.

Work Experience

Cheerleading Youth League Corridor

May 2014 to present

North Peninsula Guardians

. Responsible for managing the Cheer Program for the NPG as a Volunteer

. Ensure all reasonable levels of safety practices and policies, as well

as rules and responsibilities are adhered to by coaches.

. Select coaches and helpers responsible for coordinating the day to day

activities of each of the Cheer squads.

. Create at registration a database of participants, provide to

Recording Secretary and update maintain throughout year.

. Selecting and ordering all components of the Cheerleading Outfit,

including the uniform, shoes, socks, turtleneck, briefs, hair

scrunchies, jackets, pants and tshirts.

. Supervise/participate in the selections of music and choreography for

the main routine, parades, sideline routines and other performances.

. Support the Association's fundraising campaign and concessions

operations as it pertains to compliance of rules and obligations by

Cheerleading program participants.

. Manager the discipline process with and between all parties

participating in the NPG Cheer Program.

District Manager

March 2013to February 2014

Mom365- Northern Virginia and DC Market

. Oversee sales operations in 16 hospitals in a key market area

. Hire/train/develop 30 to 60+ account reps

. Develop sales/marketing strategies to maximize revenue, adjusting as

necessary with scope of responsible territory as well as industry

advancements

. Maintain and cultivate client relationships

. Represent Mom365 at local, state and regional tradeshows

. Recruit and acquisition potential clients

. Present business opportunity to potential clients

District Manager

May 2007 to March 2013

Cpi Corp - Virginia Market

. Lead and support a district (27 stores) culture focused on sales,

customer satisfaction, retention and growth.

. Develop an annual business plan for the district with individual goals

for each studio focused on building revenue and controlling expenses.

. Attract, recruit and hire studio managers who are superior to those of

our competitors.

. Ensure effective training and development of the store management team.

. Develop and implement a sound succession plan for open positions.

. Ensure each store provides a consistent and satisfying customer

experience.

. Ensuring the profit of a 2-3 million dollar district

Educational Background

125 credits at Norfolk State University Core Course for Bachelor Degree in

Business Management

Computer Programming Skills

. Known Office Package: Microsoft Word, Microsoft Excel, Microsoft

Access, Microsoft PowerPoint, Microsoft Outlook Express

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