Customer Service Representative
Resume:
Asia N. Beasley
Houston, Tx 77067
*******@*****.***
Objective
To obtain a position where strong leadership and excellent customer service is of value
Employment History
Randstad Professionals 12/2013 – Present
Customer Service Representative, Document Entry Clerk, Accounting Clerk
• NCO/APAC – Chase Debit Card Project
• Church Services – Accounting Clerk
• Sprint Waste Services – Accounting Clerk
Check Into Cash Humble, TX 09/2012 – 09/2013
Branch Manager
• Managed all branch operations from loans application to expired accounts
• Supervised 1-2 employees each shift
• Collected on 250+ delinquent accounts 3 times daily by phone and also through skip search efforts
• Grew OPB (Overall Percentage Balance) through the gain of loan sales to meet monthly quota
• Faxing, Copying, Telephone/ Headset Knowledge, Multi Computer Systems, Filing, and Typing
• Multi System Use and Data Entry
• Teller incoming and outgoing cash handling
ADT Security LLC Houston, TX 04/2012 – 10/2012
Residential Sales Representative
• Achieved monthly sales quota by identifying the positive features and advantages of each product
• Processed all sales orders and work orders
• Maintained customer cancelation by resolving all retention issues to fit customer needs.
• Data Entry and 40+ WPM key stroke
Manpower (SRG Global) Portageville, MO 10/2010 – 05/2011
Assembly Worker
• Inspected 100’s of car parts daily through an assembly line
• Operated and loaded machinery weighing over 20lbs
• Pulled parts off a rotating line
• Processed daily report for all call parts
• Printed labels and packaged car parts
New Wave Communications Sikeston, MO 03/2007 – 06/2009
Outbound Collections/Billing Rep
• Assisted several customers daily with service needs through a dialer system
• Explained equipment usage over the phone and by sending brochures
• Collect on 50 - 100 delinquent accounts daily
• Sold telephone, cable and internet products
• Used troubleshooting/ technical solutions to assist in the repair of service malfunctions
• Upgrade and downgrade services along with connecting and reconnect services daily
• Processed daily and weekly tracking reports of calls, payments and contact percentage
• Mail out all invoices
Loan Smart Newport News, VA 02/2006 – 09/2006
CSR/Loan Officer
• Opened old and new loan accounts by verifying each applicants' qualification credentials
• Wrote, designed and produced packets
• Approved all new applications for lines of credit
• Entered codes for computer program to generate ratios for use in evaluating customer’s loan
• Corrected all errors through investigation of records
• Successfully handled petty cash balancing daily at the start and end of shift
• Counted and balanced cash drawer and deposited all incoming cash in night depository
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Verizon Hampton, VA 04/2005 – 10/2005
Telemarketer/Sales Agent
• Recommended services such as additional telephone instruments, telephone systems, and internet
• Assisted supervisor in training and managing up to 20 reps achieve success in productivity
• Explained equipment usage over the phone and by sending brochures
• Successfully used business training to complete customers’ requests
• Answering consecutive calls on a fast pace telephone dialer
• Notating, researching, analyzing and verifying customer’s accounts
Education
1998-2002, New Madrid County Central High School New Madrid, Missouri
• Graduated 2002 with High School Diploma
5/2003 - 7/2003 Sikeston higher area education center, Sikeston, Missouri
• Some College Coursework Completed
9/2011-1/2013 Pennfoster Career School
• Certified Medical Billing and Coding
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