Customer Service Administrative Assistant
Resume:
Marisol Duran
Cudahy, CA 90201
*************@**.***
OBJECTIVE
To work independently in a professional work environment. Looking for an opportunity where
there is room for advancement within the company.
Problem Solving & Computer Knowledge
Ability to handle multiple priorities and to meet deadlines in a fast-paced, high transaction volume
environment. Knowledge of computer software includes but not limited to: QuickBooks, Quicken,
ACCPAC, SAP, ORACLE, ROSS, Outlook; advanced in Adobe, Microsoft Word and Excel. Have
knowledge and understanding of the General Accepted Accounting Principles (GAAP) in
accordance to internal guidelines and policies. I am familiar with general ledger accounting,
recording journal entries and utilizing and preparing financial statements. Generate reports to
verify data recorded and to identify problems and/or discrepancies with experience in resolving
any issues in a timely fashionable manner by using all available resources.
Customer Service/ Communication
Ability to write and communicate in a professional manner with vendors, customers, office staff
and others to provide updated information and resolve problems relating to financial transactions
and activity. Fluently Bilingual-Spanish with the ability to read and speak French. Use available
resources such as e-mail/fax to relate important account information to customers and vendors
to resolve invoice payment issues as well as with vendors to resolve issues with payables.
Work Experience
Specialized in both Accounts Payable and Accounts Receivable including overseeing Data Entry
Department. Duties included but not limited to:
* Entering manual invoices into accounting system, scanning and researching of distributor
invoices for A/R and A/P purposes
* Verify customer invoices for shipped orders
* Review Weekly Distributor Settlements, enter distributor credits or notify distributors of
paperwork discrepancies and prepare weekly list of refund checks due to distributors
* Enter checks received and research short payments due to shipping shortages/damages
* Issue credit memos and debit memos (chargebacks)
* Keep track of post-dated checks mailed by distributors for deposit and credit purposes
* Alert Supervisor to reschedule shipping of orders by customers and distributors alike with
outstanding accounts that have orders pending to be shipped
* EOM Bank Reconciliation; record, report and reconcile customer EFT payments
* Prepare Month End Receivables/Payables Report (EOM Reports)
* Prepare Weekly Sales Report
EMPLOYMENT HISTORY
Aug 2011 to Present Accts. Receivable Specialist/ Data Entry Sr. Clerk, Bon
Appetit- Vernon, CA
Oct. 2004 to Nov. 2006 Executive Assistant, Kennedy Nameplate Vernon, CA
March 2004 to Oct.2004 Accounts Payable Specialist, Sun Pacific Los Angeles, CA
Dec. 2003 to March 2004 Administrative Assistant II (A/P), UCLA-Corporate Financial
Services Los Angeles, CA
EDUCATION
University of California Los Angeles Major: Economics 1999 to 2002
University of California Santa Barbara G.P.A. 3.67 1996 to 1999
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