Customer Service Representative
Resume:
Jacqueline Andrews-Calhoun
Greenville, Texas 75401
**************@*****.***
Summary of Strengths
A responsible service oriented professional in Human Resources Administration, Project Management, Non-Profit
experience, Customer Service, and Certified Peer Specialist in Mental Health. Professional starter with sound
judgment, and excellent communication skills, with proven ability to manage projects independently and
successfully. Capable of effectively handling situations requiring problem-solving, diplomacy, reliability, and the
ability to work with individuals at all levels of an organization.
Education
Project Management Certificate, Perot Systems Corporation 2005
Riverside City College, Riverside, California 1982-1985
Lakes Regional Mental Retardation Center, Volunteer, Greenville, Texas 2013
Community Services Incorporated, Volunteer, Greenville, Texas 2011
Certified Peer Specialist, (Certification) in Mental Health, July 2013
Work Experience
Certified Peer Specialist-Mental Health Organization • Greenville, TX. November 2013-March 2014
Contacted individuals via phone for appointments to continue Mental Health Recovery with Medical
Professional.
Traveled as needed to continue learning and growing with organization regarding Peer Specialist Program.
Billed for individuals receiving Peer Counseling from organization.
Followed guidelines per State of Texas regarding teaching, and advising mental health individuals receiving
services.
Assisted all individuals coming into Lakes Regional Mental Health Center for services, as well as their families.
Family Medical Assistance • Arlington, TX. March 08-March 09
Secured long term care of Cardiac Patient.
Monitored and assisted with daily care.
Collaborated with home health staff.
Andrews-Calhoun page 2
Perot Systems Corporation • Plano, TX. January 02 – March, 08
Human Resources Administration and Employment Verification Specialist
Audit and file I-9s and new hire paperwork.
Check, sort, and clear incoming mail for HR department.
Primary Inbound call contact from Providers and Employees of company.
Process Unemployment information requests.
Research HR files, AS400 system, and contact employees and verifiers as needed to complete employment
verification requests unable to be handled by The Work Number service.
Manage HR Library/File Room including disposing of confidential material meeting specific criteria. Acquire
and store subsidiary HR files Corporate that have historically been kept off site. Act as liaison for site project
managers to ensure Corporate can accommodate the transitions.
Point of Contact for the OPM/USIS Investigators that investigate active/former Associates switching from
Perot Systems Corporation to Perot Systems Government Services. Schedule site visits and act as liaison
between other Perot departments and Investigators.
Primary contact for third party vendors and service providers.
Image Lab: Administrative Scanning Support/Document Management Team
Convert hard-copy lockbox documents to image format for hospital business office claims processing.
Scan documents using InputAccel, IBM Visual Info, and the AS/400 platforms.
Assist with daily indexing requirements using Captiva InputAccel and IBM Visual Info.
Handle sensitive and confidential information for customers.
Process documents for special projects for Tenet Healthcare Corporation’s Human Resources and
Corporate Tax departments.
Use technology related to Fujitsu scanners, Novell, InputAccel, and VIWeB.
United Healthcare, Inc• Plano, TX. January 01 – January 02
Customer Service Representative
Handled up to 2,000 calls per month.
Paid, denied, and adjudicated medical claims.
Utilized different applications such as France and the National Service Station to assist callers.
IBM Corporation • Dallas, TX. January 99 – January 01
Printing Systems Customer Service Representative
Received inbound calls from customers of IBM products and services.
Routed calls to Technicians for services to be provided to customers.
Received 'Employee of the Quarter' on two occasions for continuous customer satisfaction.
Handled call escalations as needed.
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