Customer Service Engineer

SPECIAL SKILLS AND INTEREST

< Proficient in computer programs (Microsoft Office, Microsoft Visual

Studio, AutoCad, SAP, WMS)

< Knowledge and implementation of Lean Methodologies (DMAIC, RCA, Fishbone,

Poka-Yoke, JIT, SMED, TPM, TQM, 5S)

< Certifications: PMP Certification, OSHA Certification, Lean Six Sigma

White Belt, Lean Six Sigma Green Belt (In Progress)

< Strong and Effective organizational, managerial, analytical, oral,

written communication, and customer service skills

< Excellent leadership, interpersonal, presentation, collaborative, and

communication skills within a diverse environment

< Strong and Profound interest in Manufacturing, Engineering, Operations,

Supply Chain, Logistics, and Project Management

< Skilled in articulating and understanding business processes and IT

system processes

< Self-starter, initiative; results focused; detailed oriented; excellent

multi-tasking skills

< Skilled in supply chain processes, lean cost reduction strategies, and

continuous improvement strategies

< Experience with inventory control, pricing, procurement, and scheduling

< Ability to work effectively along the side of executive, upper-

management, co-managers, customers, and team members.

EDUCATION

Purdue University

West Lafayette, IN

Bachelor of Science - Industrial Technology

December 2012

WORK EXPERIENCE

COCA-COLA

Chicago, IL

Warehouse Distribution Supervisor February

2014 - Present (Facility sold and in process of a buy out)

. Manage and lead an hourly team of 30 employees through daily warehouse,

operations, and distribution needs

. Lead warehouse CI teams to leverage lean process improvements with use of

lean methodology practices

. Sites Safety Champion: In charge of sites overall safety initiatives,

monthly trainings, and monthly meetings

. Lead facilities 5S program which has increased safety for over 120

consecutive working days

< Implement evaluations, observations, and continuous improvement

strategies to help improve employee performance and moral

< Leverage and Manage KBI Program in which has helped increase teams

overall productivity by 26%

< Manage work schedules, shift reports, warehouse budgeting, and employee

matters for team

PEPSICO; QUAKER OATS

Bridgeview, IL

Operations Supervisor/Continuous Improvement Engineer

December 2012 - February 2014

< Leveraged and Managed sites Product Safety Management Program (PSM)

< PSM program decreased overall production downtime by 22% and increased

product quality by 15%

< Scheduled, Lead, and Executed TPM (XL's) on production lines

< Managed plants Chemical Inventory; Safetec MSDS which aided in plant

achieving a passing score in OSHA audit

< Managed and lead an hourly team of 20 employees through our daily

operations and production needs

< Participated in Supply Chain Kaizen events to promote production and cost

efficient changes throughout the plant

PEPSICO; FRITO LAY

Frankfort, IN

Project Engineer Intern

May 2012 - December 2012

< Continuous Improvement, Lean Engineering, Resource

Conservation/Sustainability, and Safety/Sanitation projects

< Completed Compressed CI Air Project on 66 packaging lines totaling in 19%

ROI and saving over $100,000 in compressed air waste

< Conducted Waste Analysis for Waste Water Treatment Phase 1 project saving

33% of water waste and saving $300,000 in product loss

< Built rapport and collaborated with other interns, entry level, mid-

level, senior employees, and contractors

< Learned how to complete Capital Appreciation Reports (CAR); CAPEX

< Created a Capital Appreciation Report (CAR) Instruction Manual

< Participated in a Heartland OPS Lean Six Sigma Review and Lean Six Sigma

White Belt Training

ACTIVITIES AND HONORS

HABITAT FOR HUMANITY; COMMUNITY SERVICE

Lafayette, IN

< Aiding Lafayette's local community in providing service to families.

November2010 - Present

MARTIAL ARTS: KARATE; BLACK BELT

Indianapolis, IN

< Japanese Martial Arts of Sho Rye - Go Gu Ryu

June 1992 - July 2003

. Teachings of self-discipline, self-confidence, and motivation

. Self Defense against attackers and weapons and Teaching of

Japanese Dance Form; Kata

CENTER FOR LEADERSHIP DEVELOPMENT (CLD)

Indianapolis, IN

< Leadership Activities

September 2004 - May 2006

< Professional Guest Speakers

< College Fairs

MINORITY TECHNOLOGY ASSOCIATION

Purdue University

< Corporation Tours/Job Shadowing/Networking

August 2008 - December 2012

Contact this candidate