Service Management

941-***-**** ********@***.***

Ashley Conley

Education The University of Central Florida, Rosen College of Hospitality Management, Orlando FL

Bachelor of Science, Hospitality Management, May 2015; GPA 3.8

Honors & Activities Chancellor’s List, Kappa Delta Sorority, Eta Sigma Delta Honor Society, OMASH, HSMAI,

Dean’s Honor Roll, Top 15% of 2015 Graduating Class

Work Experience The Westin Hotels & Resorts; Orlando, FL

Service Express Associate Agent Summer 2014

• Recognized by management and guests for exceptional service on comment cards and

internet surveys

• Cross trained in guest service and operations

• Empowered and entrusted by management to resolve guest concerns

The University of Central Florida; Orlando, FL

Event Planning Assistant Spring 2014

• Generated policies centering around the University and the Union

• Coordinated Market Day for vendors, farmers, and student organizations

• Collaborated ideas with the Events team to form the End-of-the-Year Banquet for the

Student Union

Panini – Oxford Catering Company; Oxford, MS

Internship Spring 2013

• Catered special events for the University and community gatherings

• Assisted in developing personal menus for the guests’ function

• Researched current trends in nutrition, table displays, and consumer wants

Ole Miss Athletics; University, MS

Internship Spring 2013

• Organized the Ole Miss Football banquet for incoming Freshman

• Designed center sustainable center pieces for the athletes to have as a keepsake

• Arranged the set-up of tables and chairs as well as the entrance/exits for the event

One Fine Day Event; Oxford, MS

Internship Fall 2012

• Coordinated weddings in various places throughout the Oxford area

• Communicated with caterers, designers, and entertainers weekly

• Developed a detailed timeline of the day of the event for each person involved

Fidelity Title and Exchange Services; Bradenton, FL

Office Runner Summer 2011

• Delivered documents to various administrative offices and legal firms

• Directed phone calls and scheduled appointments for the staff

• Organized the mail placement system and file cabinets

Volunteer Work The Oxford Humane Society; Oxford, MS

Student Volunteer August 2011- May 2013

• Monitored and oversaw the care of animals

• Assisted customers in developing basic and social skills with the pets

• Recorded each animal’s progress

Skills Moderate Fluency in Spanish, CVENT, Meeting Matrix, EMS, ServSafe Certified, Mastery of all

Microsoft Office Programs, PBX, POS, Lightspeed, Galaxy

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