Customer Service Sales

THUY DUONG, DANG

C*** James College, *** Circle Road, Stony Brook, NY 11790 • *********.****@**********.*** • 646-***-****

EDUCATION

STONY BROOK UNIVERSITY, STONY BROOK, NEW YORK Expected May 2015

Major: Business/Marketing

Current GPA: 3.4

HONORS & AWARDS

• Golden Key International Honour Society Fall 2013 – Present

• Dean’s List Fall 2011 -

Present

• IEC Summer 2011 Efie Spentzos Award for outstanding achievements (Stony Brook University) 2011

STRENGTHS

• Excellent customer service, interpersonal & analytical skills

• Strong performance across functional teams as well as an independent individual

• An avid reader in business insights and marketing research field

• Fluent in Vietnamese, English, and Russian; Conversational French

PROFESSIONAL EXPERIENCE

KPMG LIMITED, HANOI, VIETNAM Summer 2014

Audit Intern- Full Time

• Prepared financial statements reports and documentation

• Reviewed client accounting and operating procedures

• Assisted in various half-year audits of both manufactures and banks

• Established working relationship with clients

CHADO RALPH RUCCI 2014 - Present

Marketing and Sales Intern- Part Time

• Merchandising/ Inventory control

• Designed a spreadsheet database that tracked sales

• Compiled a wholesale book

• Organized a clientele list

• Collaborated with PR department personnel in setting the showroom visual display

• Organized merchandize by collection and by season

ASTC (ACADEMIC SUCCESS TUTORING CENTER) 2014 - Present

Russian Tutor- Part Time

• Helped students to improve speaking, listening, reading, writing, and learning skills in Russian

TRAVEL AGENCY COLOUR OF VIET, HANOI, VIETNAM Summer 2011, 2012, Winter 2012

Customer Service Assistant- Part Time

• Responsible for booking international and domestic reservations for rail tickets, air travel, hotel and car rentals at the best

price

• Handled customer queries and provided alternatives for customer travel in cases of emergency situations

• Translated Russian-Vietnamese-English-French

COMMUNITY WORK EXPERIENCE

THUY DUONG, DANG

C222 James College, 200 Circle Road, Stony Brook, NY 11790 • *********.****@**********.*** • 646-***-****

OPERATION SMILE VIETNAM Volunteer, Summer 2012

Group Leader

• Compiled patient’s data for filing and references

• Organized the fundraising events

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