Customer Service Sales

Bryan Hall

Bar Supervisor/Team Lead

Suitland, MD

**********@*****.*** - 202-***-****

Mid-level manager with 10 years of managerial experience. Strong strategic-planning and people-management

skills.

Employee scheduling

Staff training/development

Background in Hospitality Industry

Inventory control

Staff training/development

Background in sales/marketing

Consistently meet goals

Staff development

WORK EXPERIENCE

Supervisor

Washington National Park - Washington, DC - April 2013 to July 2014

Responsibilities

Managed the largest consession stand on the third floor of ghe Nationals Baseball Stadium. Managed 22

individuals every game. Conducted daily/weekly product inventory. Serviced over 15k fans every game.. Z'd

out cashiers, balanced cash drawers, as well as conduct liquor and beer inventory.

Accomplishments

Trained 3 individuals to management, where they ran their own stand and team...

Skills Used

Excellent integrity, as well as customer satisfaction

Sales

Bob's Discount Furniture Store - Waldorf, MD - March 2012 to April 2013

Responsibilities

Greet customers, give them a warm welcome, as well as show them how the store is designed. I would answer

all questions in regards to financing or purchasing their furniture needs, while upselling for total room solution.

Making sure they had a wonderful experience with Bobs, and they were very pleased with me.

Accomplishments

Broke current daily sales records. Became store finance king which increased my sales tremendously.

Skills Used

I demonstrated 5 steps to a coversation, 8 steps to success, while working and identifying the 4 factors of

impusle with my customer.

Bar Supervisor/Team Lead

TGI Friday's - District Heights, MD - January 2011 to May 2012

Provide excellent guest relations to our customers, providing an outstanding experience while in our

establishment. Being very knowledgeable in restaurants products and services, over 200 drink recipes, as well

as the menu items. Handle the liquor inventory as well as all shipping and handling for the bar area. Constantly

motivating as well as being the pulse for our teams attitude and customer service. Also, balance the cash

drawers for the shift(s) as well as close registers out at end of night and balance the cash

drawers, and make the nightly deposit for the restaurant.

BAR SUPERVISOR

BOTTOMLINE BAR & GRILL - Clinton, MD - December 2007 to January 2011

I constantly made sure the bar/cocktail area, was net and presentable at all times, I handled/ prepared

employee's schedules, as well as vacations, and leave. I handled nightly liquor inventories, as well as handled

weekly orders for food, and alcohol, wine, and beer. I constantly ran promotion, according to time/season to

constantly impulse customer interaction. I nightly balanced all cash drawers, by x and z out my registers. Ran

bi-weekly bar meeting w/ staff to ensure communication was always at a high level. Constantly tried to increase

numbers and production weekly, while keeping cost, inventory minimal.

BAR MANAGER

CHEETAH'S - April 2004 to November 2007

Managed team of 7 of professional's bartenders Partnered successfully with local organization, clubs, and

groups to produce theme night, which led to constant business, and loyalty. Reduced and controlled expenses

by conducting nightly inventory of all liquor, beer, and wine, compared to nightly tape. Liquor, beer, and wine,

compared to nightly tape. Settled all cash drawers, as well as handled weekly orders from vendors, for the

maximum success of the bar. Surpassed revenue goals in four consecutive quarters.

PRESIDENT/CEO

BRASS & EXQUISITE MARKETING INC - Queens, NY - August 1999 to December 2004

Opened, Managed, and Ran day to day operation to a promotional marketing company, where we worked with

Fortune 500 Clients, in restaurants, hospitality industry, and professional sports teams, cruise lines, as well

as travel destinations. Objective was to generate foot traffic and revenue thru the doors, of our clients, with

our promotions, all the while saving the client money from the traditional forms of marketing, while saving the

customer(s) money on things they may like/want to do. Expanded to four offices, in two states. Trained and

personally developed over 450 distributors/sales reps in the classroom, as well as the field.

BARTENDER

CJ'S & CLUB ELITE - Oxon Hill, MD - April 1994 to June 1998

Provide excellent guest relations to our customers, providing an outstanding experience while in our

establishment. Being very knowledgeable in restaurants products and services, over 200 drink recipes, as well

as the menu items. Handle the liquor inventory as well as all shipping and handling for the bar area. Constantly

motivating as well as being the pulse for our team's attitude and customer service. Also, balance the cash

drawers for the shift(s) as well as close registers out at end of night and balance the cash drawers, and make

the nightly deposit for the restaurant.

BRYAN A. HALL SR.

EDUCATION

Business Management

University of District of Columbia - Washington, DC

1993 to 1995

SKILLS

T. E. A. M. APPROACH -US AIRFORCE, MANAGEMENT, TRAINING AND DEVELOPMENT

ADDITIONAL INFORMATION

Military Veteran of US Air Force

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