Customer Service Sales

Amber Campbell

**** ******* **** **

Raleigh, NC 27610

252-***-**** (cell)

***************@*****.*** (e-mail)

Customer Service Professional

Customer Service Sales Office management

Highly reliable professional who consistently demonstrates integrity

and sound judgment. Well organized with good time management habits;

completes assignments in a timely and accurate manner. Works well

independently as well as collaboratively in a team environment. Exceptional

customer relations, demonstrates good listening skills with strong problem

solving abilities.

PROFESSIONAL EXPERIENCE

2013-present American Airlines, Reservation Specialist, Raleigh, NC

Sell American Airlines' service to prospective customers by answering

incoming call

Assist customers in reaching satisfactory solutions to their needs.

Applies sales techniques while providing schedules, fare, and flight

information

Meets the standards of high customer service as outlined in the basic

training and normal call guidelines.

Respond to callers inquiries in non-airline related ventures, as call

volumes dictates.

2010-2011 Bakers, Commission Sales Associate, Raleigh, NC

Sell products, increase customer base, and maintain inventory

Recommend, selected, and obtained merchandise based on customer's needs.

Build professional rapport with the customer by listening, understanding,

and being clear and articulate in verbal and written communications.

Organized activities/events to ensure attainment of revenue goals and

surpassing of customer expectations.

2007-2011 Yellowbook Company, Receptionist, Hagerstown, MD

Responsible for answering multiple phone lines, taking accurate messages

and scheduling appointments

Provided exceptional customer support

Maintained and continuously updated files

Drafted & created memos, correspondence, and reports for management

2007 - 2010 Maryland Department of Education, Administrative Assistant,

Jessup, MD

Contacted clients regarding employment

Processed administrative and program information

Handled the switchboard

Assisted in the process of payroll

Obtained and verified information in the processing of agency program data

Instrumental in registering and testing clients for temporary employment

EDUCATION:

Grand Canyon University, Phoenix, AZ

Bachelors of Science (In Progress)

Justice Studies

Thomas Health Institute, Raleigh, NC

Certificate

CNA/ Medical Technician

Anne Arundel Community College, Jessup, MD

Certificate

Business Data Processing

Anne Arundel Community College, Jessup, MD

Certificate

Financial Literacy

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