Customer Service Sales
Resume:
Keith Richard Klatman
Sunrise, Fl. 33322
PERSONAL SUMMARY
I am a dedicated and loyal employee who has good interpersonal skills
combined with a Finance degree and eight years of management experience. I
am responsible, motivated, organized, dependable, and professional. My aim
is to attain a position where I can grow in my career and as an individual.
EXPERIENCE
2008 - Present BMV Corporation Boca Raton, FL.
Director of Sales/Training/Call Center
. Provide necessary changes within the organization to increase sales
and revenue for all employees and the organization.
. Establish new relationships with marketing organizations and
negotiating prices to make the best deal possible to help the
organization grow financially.
. Manage & Train offseas call centers in multiple areas of Sales /
Customer Service.
. Bring new ideas and techniques to enhance performance and skills with
managers and representatives through constant training on daily basis.
. Handled onsite IT issues along with many other duties.
. Enhanced our compliant Debt Management / Debt Settlement / Chapter 7
BK / Garnishments / Student Loan Programs Nationwide.
. Expert in handling all hiring /firing along with handling H/R issues
when necessary.
. Live 45 minute radio segments promoting our different lines of
business throughout the nation.
. Daily reports on revenue and costs for all departments.
. Handled training of all new and existing employees.
2007 - 2008 Robert Half International (Accountemps) Miami Lakes, FL.
Staffing Manager/Recruiter
. Provide necessary steps for recruiting potential applicants and supply
them essential career counseling and examination.
. Assisted CEO and Managers with hiring procedures, screening of
candidates, coordinating interviews for long term and short term
positions.
. Provide necessary recruitment strategies for marketing and sales
support control.
. Complete coordination regarding employment services to all levels of
upper management.
2000 - 2007 Family Credit Counseling Corporation Lauderdale
Lakes, FL.
Director of Call Center
. Supervise, manage and train two offices of 30 plus employees.
. Created a structional working environment while steadily increasing
sales goals set by board of directors.
. Cultivated client relationships, increased customer satisfaction,
resulting in a large referral clientele base.
. Created new business through community involvement and active public
relations programs, which continue to grow.
. Opened a completely unworked territory, surpassing all sales goals and
expectations.
1999 - 2000 Flamingo Financing Sunrise, FL.
Finance Manager
. Supervised and managed a 15 person office staff.
. Approved and denied loan processing for potential clients.
. Established alliances with over 20 automobile companies and attained
ranking as the #1 special finance company in 1999.
. Performed monthly sales forecasting and budgeting.
. Responsible for all cash intake and daily bank deposits.
1993 - 1998 Hot Shots Bar & Billiards Sunrise, FL.
Bartender
. Made the best drinks in town and drew people to the place like bees to
honey. After three months I was promoted to manager.
General Manager
. Accountable for budgeting, cost control, general accounting, and
profit and loss.
. Developed marketing campaigns to increase sales. Analyzed and defined
the market demographics. Determined advertising placement.
. Recruited, hired, supervised, scheduled, and motivated a staff of up
to 25 employees.
. Trained service staff to enhance customer service and increase profits
by employing sales techniques. .
Education
1997 Florida Atlantic University, Boca Raton, FL.
Bachelors Degree in Finance
Licensed through the Florida State of Agriculture & Consumer Services
Major Accomplishments
. Athletic Academic All American ( University of Tampa )
. Dean's List ( University. of Tampa )
. NCAA Division II National Champion ( University of Tampa )
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