Customer Service Sales Representative

Christopher Duke Homecare Remodeling TopTelemarketer

* ** **** ** ****** 2002 to 2008

Home:

ImpoveIt Atlanta Started was a big part

of this company going into roof

P rofessional Background

replacement and Insurance hail damage.

Sales Representative 2009 to 2012 part time Student

Phone room Manager

Appointment setter

Nexus based auto dialers

Skill Highlights

Quickly learn and master new technology; equally

successful in both team and self-directed settings.

Proficient in a range of computer systems,

therapeutic communications, medical terminology

and customer service.

Accomplishments

Certifications - GPA: 3.69

• Certified Office Assistant

• Certified Medical Receptionist

• Certified Healthcare Assistant

(Secretarial concentration)

(Allied Health concentration)

Prior Certifications

• Certified Basic life saving (BLS)

• Certified Medic/Rescue Diver (PADI),

Online ongoing medical classes through the University of Georgia

Very knowledgeable with Windows (including Office 2007), Nexus, Dos, and

Basic Computer operating systems

Professional Experience

Salesman

April 1988 to June 1995

Stone Mountain Builders - Stone Mountain, GA

Covered the southeastern United States selling vinyl siding, vinyl replacement

windows, and patio rooms directly to

Telemarketing Manager

October 1995 to February 1998

Classic Remodeling - Atlanta, GA

- Responsible for installing and operating a UNIX based auto dialer

Telemarketing manager and Office Manager

March 1999 to November 2001

Tri-State Remodeling - Atlanta, GA

• Responsible for supervising eight telemarketers

4113 Overland Trail, S nellville, GA 3 0039

: j ************@*****.***

• Scheduling and confirming sales staff appointments

• Following up with customers after appointments

• Preparing and delivering all financial paperwork for customers when sales were financed.

• Detailed material list for each job sold.

Sales representative / Telecommunication

April 2003 to November 2008

Homecare Remodeling - Atlanta, GA

Leveraged strengths in persuasive communications and home improvement knowledge to earn a reputation as a top

sales performer - (Top telemarketer 8 out of 12 months 2008)

Appointment originator

October 2009 to August 2011

ImproveIt Of Atlanta - Atlanta, GA

Provide customer service to inbound calls/ Schedule and produce appointments for sales representatives Research new

areas to target for marketing.

Education and Training

Business and computers, 1979

Perimeter College - Clarkston, GA, DeKalb County

I acquired all the core curriculum for a associates degree.

My 1st introduction to computers

Basic business classes

Nursing

DeKalb Technical College - Clarkston, GA, DeKalb County

Begin basic classes for the practical nursing program.

Transferred to Gwinnett Technical College

Health care Assistant, 2010

Gwinnett Technical College - Lawrenceville, GA, Gwinnett

Graduated with 3 certifications 2 in Health care one in Business.

Made the dean’s list with a 3.69 GPA

Phi Beta Kappa Society

Health care Assistant Certification

Medical Receptionist Certification

General Business Assistant Certification

Other Certifications

University of Georgia online learning program Certificate of Completion Exploring a career as a Medical Administrative

Medical Assistant”

American Heart Association Basic Life Saving Card

Professional Association of Diving Instructors Medic/Rescue Diver and Dive Master Canadate

“Exploring a career as a Medical Administrative Medical Assistant”

BLS Card

Affiliations

Phi Beta Kappa Society

Ongoing classes through Kaiser Permanente

Diabetes the basics

Diabetes Advanced

Cholesterol

Step into Movement

“Exploring a career as a Medical Administrative Medical Assistant”

BLS Card

Yoga

Contact this candidate