Customer Service Representative

ADRIENNE M. DAVIDSON

*** ***** **** ● Rochester, NY 14612

585-***-**** ● ******************@*****.***

SOCIAL WORK CASE MANAGEMENT

A dedicated Social Worker, motivated by a desire to make an impact in the lives of patients in recovery, s eeks to bring

talent and vision to a respected organization that values hard work, results and a sympathetic ear. Demonstrated

abilities in the field of human services, expertly managing cases within inpatient and outpatient recovery centers, and

providing individualized attention to each person through the treatment lifecycle. Expertise in collaboration, working

closely with healthcare professionals, family members and other counselors, developing comprehensive treatment

plans that addresses the needs of the patient and reduces opportunities for recidivism .

KEY STRENGTHS

Human Development ● Case Management ● O utreach ● Chemical Dependency & Recovery Services

Adult and Youth Experience ● Problem Solving ● Client Education ● Relationship Building

Program Implementation ● Team Collaboration ● Strong Communication Skills

EDUCATION & CERTIFICATIONS

GENESEE COMMUNITY COLLEGE BATAVIA, NY

A.S., Liberal Arts, M inor in Social Work

Cultural Competency Training, Stages Of Change and Motivational Interviewing, Working with Adolescents and Older

Adults with Co-Occurring Mental Health and Substance Disorders, Foundations in Diversity and Cultural Competence

for Health Care and Social Service Providers, Tools for Person-Centered Discovery, Facilitating Person-Centered Plans,

Realigning Relationships, Risking Connection: Working with Survivors of Childhood Abuse, Social Security Disability

Programs, Work Incenti ve and SSI Plans to Achieve Self-Support, Core Competency Training Series

PROFESSIONAL EXPERIENCE

Holiday Inn Airport, Rochester, NY, March 2014 - Present

Catering Coordinator

Currently overseeing professional catering crews while multi tasking event planning, networking with business', menu

planning, scheduling appointments and meeting with clients on a daily basis.

VIA HEALTH, RO CHESTER, NY, J ANUARY 2 007 -J ANUARY 2 008

DRUG COURT LIAISON, PRIMARY COUNSELOR RGH ADDICTION SERVICES

CASE MANAGER/OUTREACH WORKER, R ECOVERY CONNECTIONS MARCH 2006-JANUARY 2007

M aintained and built quality p atient relationships in a chemical dependency outpatient clinic, managing a d ynamic caseload

p atients on a regular basis. Ass isted clients through all phas es of the DHHS system, providing help with paperwork, benefits,

and official communication . Acted as a liaison between clients and treatment specialists, maintaining communications and

p erforming follow up contacts. Trained in the ARES system; instructin g team members in use .

UNITY HEALTH, R OCHESTER, NY, FEBRUARY 2004 – DECEMBER 2005

CHEMICAL DEPENDENCY R ESIDENCE COUNSELOR, PRCD I NPATIENT

Assisted patients and caregivers in an inpatient facility, balancing multiple responsibilities as Nursing Secretary, Cas e

M anager, Intake Coordinator, and Adult/Adolescent Behavioral Health Technician. Maintained relationships with

patients and families to facilitate the recovery process.

SIMON’S BABY FURNITURE, R OCHESTER, NY, AUGUST 2003 – FEBRUARY 2004

CUSTOMER SERVICE / SALES R EPRESENTATIVE

Developed client services skillset and abilities in relationship development as a customer service representative of the

s tore. Managed day to day operations including sales performance, building store display s, and ordering s pecial or

unavailable products at customer request.

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