Customer Service Assistant
Resume:
Mayra Rainford
Houston, Tx 77004
*********@*****.***
OBJECTIVE
I am seeking experiences that challenge my ability to provide high-level administrative support in a professional setting utilizing bilingual skills. I also have experience working with children of all ages including babies, toddlers, adolescents and adults of all ages, including some with mental disabilities.
EDUCATION
Student: Our Lady of the Lake University, 2010-Current
Bilingual, Spanish/English
General Education, Boise State University, 2007
Graduate, Centennial High School, Boise, Idaho, Graduated June 2007
CPR & First Aid Certified
VOLUNTEER
Haven for Hope: February 2011-Present Day
Neighborhood Cleanup (OLLU): 2012-Present Day
Catholic Charities: 2006-2008
EXPERIENCE
Clinician Assistant/Intake Specialist/Direct Care, Family Endeavors, San Antonio, Texas May 2014-Present Day
Responsible for accounting for the UC (Unaccompanied Child) who came in and out of the shelter. I helped check all their belongings as they came into the shelter. I helped monitor the phone calls. Assisted with case management. I helped monitor the children and worked one on one with them. I helped in the kitchen when needed. I assisted the clinicians with the case files and maintaining the place organized. I also helped in the medical part of the shelter. Among other things they needed assistance with. I was flexible as far as where I was put.
Legal Assistant, RAICES, San Antonio, Texas April 2013-December 2013
Responsible for the family based programs. I dealt with the following cases: Deferred Action, Refugees, Naturalization, Temporary Protective Status, travel documents, petitions, work permits, and Citizenship. I was also trained to deal with cases dealing directly with USCIS (United States Citizenship Immigration Services). I was able to translate documents from Spanish to English. I was also in charge of scanning, mailing and filing documents and was trained to take phone calls and set up appointments in the front desk area among other things. I also dealt with VAWA U-VISA’s
Caregiver, Visiting Angels, Boerne, TX, January 2013-Present Day
Responsible for helping the elderly with daily activities, running errands, staying with them overnight, changing, meal prep, dressing, bathing, and grooming, transferring and assisting with other necessary daily routines. I would also go grocery shopping when needed and run other errands they needed me to get done.
College Conexion, Our Lady of the Lake University, San Antonio, TX, May 2012-July 2012
I was responsible for helping students in elementary, middle and high school get a better understanding of how college life is like. I assisted with tutoring and mentoring. I helped them with any homework questions they had. They stayed in the dorms and attended daily courses. I was responsible for one particular group. This was a summer camp through College Conexion. We provided them with a better understanding on how to enroll, how to study, apply and what to expect once you are in college.
Caregiver, Oceanside Supported Living and Safe at Home Senior Care, Santa Cruz, California, September 2009-July 2010, July 2012-January 2013
Responsible for providing care and companionship to seniors and adults with mental disabilities. Tasks include but are not limited to: running errands, taking clients to appointments, helped clean around the house, provide one on one care, follow daily routine, help with hygiene such as, dressing, bathing and grooming. Also provide transportation when needed. Grocery shop when needed. Assist with incontinence care. Help prepare meals on a regular basis. Provide stand-by assistance care.
Research Lab Assistant, Our Lady Of The Lake University, San Antonio, Texas, November 2011-June 2012
Responsible for helping set up labs in the Biology and Chemistry Department. Tasks included but were not limited to: Helping grade papers, working on research projects, assisting in surgeries when necessary, running errands, assisting professors with the jobs needed to be done around the department. I also worked on setting up Research Opportunities portfolio for students.
Office Assistant, American Family Insurance, Boise, Idaho, September 2008-May 2009
Responsible for guest service, provided clients with information and service on their accounts, processed payments, handled deposits on a daily basis, answered phones, translated, and helped other agents with some client information, prepared binders for mortgage companies, answered questions for mortgage companies, set appointments, data entry, filing, worked with Microsoft Outlook, Mainframe, Agency Data System, Power Point, Dealt with billing issues, helped with appraisals, attended agency events, and quoted many new and currents customers.
Sales Associate, Target Stores, Boise, Idaho, January 2006-July 2008
Responsible for guest services, retail sales, promoting store benefits. Was also responsible for stocking shelves, retting some departments according to the season, returns, making sure the store was clean, repaired jewelry for customers, answered phone calls, worked in the food center, and worked in the clothing department. Received accolades for high sales, punctuality and attendance. Spanish translation and excellent customer service.
Office Assistant, Red Sky Public Relations, Boise, Idaho, March-September 2008
Provided Spanish translation of documents, assisted in the coordination of events, delivered files to various businesses, public relations.
Office Assistant, Catholic Charities of Idaho, March-August, 2006
As a pro bono office assistant, I provided client support, Spanish translation, clerical work, and data entry of case information.
Guest Services, St. Louis Zoo, St. Louis, Missouri, September 2003-March 2005
Provided guest services to patrons of the zoo, including tours, animal interaction experiences, safety, Spanish Translation, and sales.
Child Care Services, Various Families, Missouri, Idaho, January 2002-Present Day.
Responsible for providing childcare services for families. Took care of kids ranging from the age of 4 Months to 12 years of age. Activities with the kids included and consisted of taking them out to eat, go see movies, getting them ready for school in the mornings, taking them to several school and sporting events, playing at the park, taking walks, baking, cooking, taking them swimming. Activities were also included on the weekends. Also provided a positive learning environment helped them with some homework.
REFERENCES
Dr. James Hall, Professor, Head of Biology Department, Our Lady Of The Lake University
Dr. Randy Dietz, Professor, Head of Kinesiology Department, Our Lady of The Lake University
Marie Elbel, Manager, Visiting Angels
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