Customer Service Human Resources
Resume:
Justine Nance
*******.*****@*****.***
Goal: To obtain a position in Customer Service and continue to build those skills as I advance within the
company.
Skills/Training
CPR and First Aid Certified
Cake decorating coursework
Event and party planning experience
Excellent communication skills
Able to work with various populations
Complaint handling & resolution experience
Provide customer satisfaction enhancement
Basic computer knowledge & typing speed 55+ wpm
Store Key holder Experience
Able to handle daily cash deposits
Opening and closing store experience
Work Experience
2014
PeeKay Inc.
Everett, WA: Key Holder/ Retail associate/Cash handler
Responsible for opening and closing the store on every shift that I am scheduled to
work.
In charge balancing the till correctly before and after each shift
Assist all Customers with any question that they might have and help them find the
right product for the specific needs that they have.
Making sure that I’m always up to date with product knowledge.
Checking in shipment and putting products on the floor in a neat and organized
manner.
Signing up Customers for the company’s rewards program
Having an upbeat/ outgoing/ open minded personality at this job is a must.
2013
OPUS BANK
Lake Stevens, WA: CSR teller/Customer Service/Cash handler
Must follow every banking office security procedure on every client in person and over
the phone.
Balancing accurately throughout each shift is MUST
Responsible for receiving and giving cash correctly
Making sure clients accounts are correct and money goes into accounts correctly and
accurately
Making credit card/payments for customers as well as mortgage payments and cashier’s
checks,
Being able to transfer money to different accounts in person as well as over the phone
Calling clients who are on the overdraft list
Verifying customers over the phone by asking them security questions
Being in charge of keeping banks vault combinations safe
Handling daily night drop inventory
Scanning and faxing documents to clients as well as human resources.
Being on time and ready to work every shift that I am scheduled
Responsible for helping to open and close branch on my shifts
2013 DESIGNER FRAGRANCES: Key holder/retail associate/Cash handler
Marysville, WA
Responsible for opening and or closing store
Counting and making sure the correct amount of money is in the safe as well as both
cash registers every shift
In charge of handling money for deposits on every night shift I was working
Provided excellent Customer service on a daily basis
Being able to assist customers in a fast paced environment in a professional manner
Re stocked empty shelves with products in alphabetical order
Maintain the cleanliness of the store throughout the day by dusting, organizing
merchandise, wiping down counters and self serve walls as well as display products
Making sure that daily and weekly sales goals have been met
2013 SOUNDAIR SOLUTIONS: Customer Service/Marketing
Everett, WA
Provided excellent customer service over the phone with new and existing
customers
Set/reset appointments with customers, as well as giving them reminder calls
Filed all Customers personal information away in a professional manner
2012
BESTBUY: Retail Associate
Marysville, WA
Assisted customers with their needs and questions on all products
Took daily inventory of all products
Stocked shelves with new and existing products
Helped customers with online orders and delivery
Greeted Customers in a upbeat, friendly manner
Handled multiple tasks and customers professionally during the stores busy hours
and on the holiday rush.
2012 BITE ME CUPCAKES: Cashier/Customer Service
Everett, WA
Provided excellent customer service including greeting each customer that entered
Organized and cleaned store including wiping down counters, sanitizing equipment
and mopping floors
Completed nightly inventory
Served multiple customers in a timely manner (up to 60 customers in 5 hrs)
Served desserts and drinks to customers
Handled cash register/credit card payments ( up to 60 transactions in 5 hrs)
Closed shop on night shifts
Took orders over the phone (2-3 specialty orders a day for individuals, birthdays,
weddings, etc).
2009-2010 TJMAXX: Retail Associate/Inventory Clerk
Everett, WA
Provided excellent customer service including getting items requested by customers
Organized and cleaned the store including clearing dressing rooms of clothing,
dusting, and reorganizing merchandise displays
Assisted customers with knowledge of merchandise
Completed nightly inventory
2009 Display & Costume: Retail Associate
Everett, WA
Provided excellent customer service including directing customers to desired
merchandise
Organized and cleaned store including replacing misplaced merchandise and
collecting trash
Demonstrated theater make up techniques to customers
Nightly inventory – assisted with tracking merchandise sold remaining in the store
Attended dressing rooms when needed
2008-2009 Private Individual: Childcare and Nanny Services
Everett, WA
Over saw before and after school care for a 12year old boy
Assisted with homework
Planned healthy activities ranging from trips to the park to swimming to going to the
YMCA
Monitored child safety
2008- 2009 Prove Daycare Facility: Childcare and Nanny Services
Lake Stevens, WA
Organized and maintained facility
Sanitized toys, washed bottles, and dishes
Fed and interacted with infants, providing nutrition and stimulation for typical child
development
Communicated with teachers and directors on children’s activities on a daily basis
2004- 2009 Private Individual: Childcare Services/Babysitting
Everett, WA
Provided babysitting service as needed for age ranges 1 to 11.
Providing educational activities ranging from homework completion to educational
games
Meal and snack preparation
Facilitated story time and outside games (weather permitting)
Education
2012 Everett Community College- Everett, WA
Computer skills, Life Skills Course, Intro to Health Care
10/2009- 12/2009 Center for Career Alternatives- Everett, WA
General Education Diploma
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