Customer Service Representative

Christina Figueroa

***** ********** **.

Tampa, FL 33624

(712) -259-1609

Career Objective:

To obtain a position as a customer service representative for a progressive company that offers

Opportunity for advancement.

Experience:

5/2014 - 8/2014:

Select Staffing Inc. - Tampa, FL / Administrative Assistant

Greet associates and take them through the application process

Call pending applicants daily and perform phone screening

Translate for all spanish speaking associates, in addition to contact them for new job orders

Responsible for answering all incoming calls, taking messages, screening calls

Handle and resolve issues, proofread report, scanning documents

Clean fill all associates put on orders

Responsible for keeping updated and active applicant availability list

Making sure applicants have all proper identification to work in the U.S

9/2006 – 4/2012:

Transcon Shipping Inc. – Los Angeles, CA / Customer Service Representative

Retrieved arrival information for LCL and FCL import shipments

Prepared arrival notices

In charge of handling all LCL import shipments

Backup for freight cashier desk

Monitored door deliveries both local and out of state

Performed various customer service duties

5/2003 – 6/2006:

TNT USA – Los Angeles, CA / Customer Service Representative

Reviewed flight manifests to determine type of entries and holds

Prepared consolidated manifest entries for release by U.S. Customs

Reviewed shipping documentation for completeness and accuracy

Classified all commodities

Entered all required information on entry summary form for payment to U.S. Customs

Audited and signed entries prior to submission to U.S. Customs

Advised customers on what documentation is required to clear shipments for U.S. Customs

And other government agencies

Education:

Inglewood High School – Inglewood, CA / High School Diploma

Southern California Occupational Center – Torrance, CA / Computer Applications Networks

Course

Qualifications:

Possess strong oral and written communications skills

Knowledge of Microsoft Word and Outlook, strength in checking for completeness and accuracy

Bilingual – English / Spanish, Customer Service oriented

Contact this candidate