Customer Service Sales

Qualifications Summary

Proven Business Professional with extensive and diversified experience

concentrated in business technology Administration and business support

Passionate, dynamic and highly effective professional with extensive

experience in high-volume corporate sales, service, and marketing support

roles. Demonstrated in-depth knowledge in working with all levels of

support for end customers as well as internal customers. Developed

procedures to improve and document working guidelines, Worked with senior

management to improve efficiency, productivity, and business processes

toward successful attainment of organizational goals and objectives.

Displayed strong adherence to the "customer first" corporate initiatives.

Team player who offers comprehensive skills in handling short deadlines and

quick solutions in a challenging and competitive business setting.

Summary of Experience

. Set up Document Control for Contracts and Exhibits via Lotus Notes DB

- Document Control

. Collaborated with managers and HQ to meet our goals and objectives.

. Worked as a liason between sales and IT to suggest build information

and then worked to come to successful solution with the business

requirements and IT recommendations

. SFDC Dealer Process Owner - this process was used to set up our dealer

network feeding the Corporate website for customers to locate dealers

in the US.

. Processed Customer Applications for credit approval.

. Priced and responded to formal Proposals and other Pricing.

. Received, reviewed, processed and maintained Legal Contracts for

Dealers.

. Set up new accounts in Oracle 11i including Product Lines and Sales

Territory.

. Set up and managed our dealer network of over 700 in an Access DB.

Ran configured reports.

. Received and processed paperwork for approval of new accounts.

Coordinated with 4 Regions and 4 Brands.

. Worked on Special projects - many which were confidential and were

done after hours and weekends so we did not interfere with production

scheduling.

Technical Skills

Core strengths include:

Oracle 11i /MAS Sage500/ Customer Service Rep Certificate 2013

SFDC Administrator for publishing Relationship Building and Networking

website info Cooperation and Team Work

Strong Microsoft User - Excel, Word & Conflict Resolution and Decision-Making

Access Time Management and Prioritization

Lotus Notes DB Administrator

Visio

Work Chronology

Diversified Systems, Kenilworth, NJ

Purchasing Agent 2012

RICOH AMERICAS CORPORATION, WEST CALDWELL, NJ

Sales / Marketing Analyst 2004 - 2012

KYOCERA MITA AMERICA, FAIRFIELD, nj

Bid Supervisor 2002 - 2004

PANASONIC, secaucus, nj

Service/ Bid Analyst 1998 - 2002

Apple One Staffing - Studio City, CA

Various positions including MCA Records and Universal Studios

1996 - 1998

Education

AV TECH - Microsoft Office Specialist and Project Management

June, 2013 - January, 2014

Fairfield, NJ

Associate of Applied Science in Business Administration

Riverside City College, Riverside, CA[pic]

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