Customer Service Sales
Resume:
Stacey Rhodes, RHIA
***** ***** *** ****, ****, TX 77494
************.**@*****.***
Summary of Qualifications: Bachelor of Science in Health Information
Management; RHIA. Worked as an administrative assistant while attending
college. Successfully completed 180 hours of non-clinical rotations in
local hospitals. Proficient in all office skills, with experience in
Health Information Management. Responsible, patient, caring, and quick to
learn new skills. Dedicated to the HIM/HIT profession and the integrity of
the electronic health record.
PROFESSIONAL EXPERIENCE
Memorial Hermann Healthcare System - Houston, TX 11/2009
- 04/2014
Office Assistant II
Providing support to Directors and Managers while fulfilling general
administrative assistant duties and support for the HIM, HIPAA and ROI
departments; designated ICD-10 Physician Education Administrative Assistant
and assisting the Chief Community Benefits Officer as necessary. Key
responsibilities include:
. Working knowledge of EHR systems-Care4 (Cerner) and HIM Sovera (CGI);
Lawson enterprise portal, OfficeMax procurement system and the
intranet.
. Communicating with physicians and their staff for credentialing and
Board verification purposes.
. MRSRPTS crystal report generation: physician case logs for Medical
Staff Services use and credentialing; detailed operative index
reports; procedure code research for requests that are more complex
and monthly chart audit reports.
. Weekly HIM System Report Card generated and distributed to HIM staff.
. Create, update and distribute the meeting agenda and minutes for
Operations Leadership Oversight Committee
. Creative implementation of online Google forms to streamline
departmental communications.
. Monitoring and tracking the accounts payable system to ensure timely
payments of all transcription invoices.
. Served on the United Way Steering Committee 2010-2012.
. Houston Fire Department certified Fire Warden.
DIcentral Corporation - Houston, TX 11/2004
- 08/2007
Director of Business Development 01/2007 - 08/2007
Sales Manager 06/2005 - 12/2006
Sales Associate 11/2004 - 05/2005
Researched retail market trends pertaining to e-commerce and EDI in order
to seek out, establish and maintain key relationships. Part of a 5-person
team on a project designed to collaborate, create and conduct sales and
product training for entry-level sales employees.
. Maintained production relationships with existing customers to ensure
the delivery of superior customer service.
. Sought out new business relationship opportunities and identified the
decision makers in an assigned national territory.
. Built trust and rapport with potential high-volume suppliers looking
to integrate software systems.
. Conducted consultative conference calls with potential customers,
which consisted of both teams of technical experts.
. Collaborated with the Marketing Department to create and deliver
effective sales presentations, both in person and via web-
conferencing.
Achievements: Noticed and promoted before peers from Sales Manager to
Director of Business Development because of my proven record of
accomplishment to identify and establish new partnerships with current and
existing accounts and successfully maintaining those relationships.
Hewlett-Packard - Houston, TX 1997 -
2003
Senior Technical Analyst 2000 - 2003
HP3000 Console Operator 1999 - 2000
Backup Administrator 1997 - 1998
Worked in world-class data center - main responsibilities included data
analysis, data manipulation, interface validation, program initiation and
troubleshooting for global systems.
. Operated and maintained production, planning and reporting for SAP and
HP3000 servers with little or no supervision.
. Utilized MS Windows to establish recurring database backups for over
400 NT servers.
. Trained new employees and contributed to procedural documentation.
OTHER EXPERIENCE
Jenny Craig - Houston, TX 05/2009 -
11/2009
Program Consultant
Delivering the Jenny Craig Program to potential clients and meeting the
needs of existing clients with sales, services and tools that support and
impact Center revenues and profitability, while executing exceptional
customer service and complying with program integrity.
. Consistently meeting or exceeding performance expectations for new
sales, upgrades, renewals, reactivations and product sales.
. Upholding the Company's mission, vision and values, while being a role
model for the Company Brand.
University of Phoenix - Houston, TX 10/2007
- 06/2008
Enrollment Counselor
Accurately conveyed University information in a professional manner to
prospective and current students for both Masters and undergraduate
programs. Provided a high level of customer service in meetings with
students in person, via email, and over the telephone. Performance-based
metrics.
. Responsible for placing a high volume of calls on a daily basis to
prospective and current students in order to build new student
relationships.
. Perform students' pre-class orientations, ongoing contact strategies
to ensure student success and retention through graduation.
. Train and assist new staff members on standard operating procedures,
administrative processes and policies.
EDUCATION AND PROFESSIONAL ASSOCIATION
Herzing University
Bachelor of Science in Health Information Management - December 2013
Herzing Cares Student of the Month - November 2013
Dean's List
University of Phoenix
Associate of Arts in Business - 2010
AHIMA
Student Member since 2011
RHIA - March 20, 2014
INTERNSHIPS
Houston Northwest Medical Center - Houston, TX
November 2013, 90 hours
Management Affiliation Internship
Focused on managerial responsibilities primarily; this internship included
a capstone project on the retention and destruction of records to reduce
and eliminate offsite storage fees for the health information management
department. The project included research and investigation of current
policies & procedures, AHIMA guidelines and legislative guidelines.
Managerial activities included: shadowed the Health Information Management
Director, shadowed the Coding Manager, shadowed Cancer Registrars and
Cancer Program Coordinator while observing the data collect-analyze-
disseminate process, attended a breast cancer conference, shadowed the
Birth Registrar, shadowed Release of Information, attended a Hospital
Operations leadership meeting and attended weekly managers' meetings.
Christus St. Catherine Hospital - Katy, TX
September 2013, 90 hours
Professional Practice Internship
Gained practical work experience in the health information management
department, which included medical record management in HPF (McKesson) and
Meditech. Practical experience included hands-on prepping, scanning,
indexing, dictation/transcription, analysis, chart completion, coding (3M),
clinical documentation improvement, birth registry and release of
information. In addition, I shadowed the directors of Health Information
Management, Case Management, Compliance and Quality, Infection Control,
Labor & Delivery/NICU (QS) and attended management and compliance committee
meetings.
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