Customer Service Representative

Kerrie Woodard

Customer Service Representative - Pepco

San Antonio, TX

**********@*****.*** - 210-***-****

WORK EXPERIENCE

Customer Service Representative

Pepco - San Antonio, TX - May 2013 to Present

Handle customer service calls to assist in resolving customer inquiries and maintain customer relations.

• Administers payments and through automated computer systems as well as processing and entering

payments and corrections.

• Communicates with customers in regard to resolving payment delinquencies. Works to achieve complete

recovery of the debt, on first contact.

• Screen, review, and maintain systems and reports to ensure payment transaction accuracy.

• Contacts customers to verify payments and other information.

• Initiate the processing of new business applications.

Customer Service Representative

Buffalo Technical - San Antonio, TX - April 2012 to April 2013

Deliver service and support to end-users using and operating automated call distribution phone software, via

remote connection or over the Internet.

• Interact with customers to provide and process information in response to technical inquiries, concerns, and

requests.

• Gather customer's information and determine the issue by evaluating and analyzing the symptoms.

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients,

and more.

• Research required information using available resources and knowledge base.

• Identify and escalate priority issues.

• Redirect problems to appropriate team or resource.

• Accurately process and record call transactions using a computer and designated tracking software.

• Organize ideas and communicate oral messages appropriate to listeners and situations.

• Follow up and make scheduled call backs to customers where necessary.

• Stay current with system information, changes and updates.

Cashier/Sales Associate, Dollar General

San Antonio TX February 2011 - March 2012

• Enters purchases into cash register to calculate total purchase price.

• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to

established procedure.

• Counts money, gives change and issues receipt for funds received.

• Calculates discounts or references; requests customer identification for certain discounts and receipts as

required.

• Maintains sufficient amounts of change in cash drawer.

• Balances cash drawer and receipts; documents discrepancies.

• Trains new cashiers.

• Assists customers in locating specific items.

• Keeps register area neat and stocked with necessary supplies.

• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an

orderly manner.

EDUCATION

Diploma in Medical Assistant

Career Point College - San Antonio, TX

August 2009

Diploma in General Studies

Southside High School - San Antonio, TX

August 2004 to June 2008

ADDITIONAL INFORMATION

SKILLS

• Qualified Medical Assistant

• Planogram displays

• Multi Phone Lines

• Data Entry

• Inventory Control

• Complaint Handling & Resolution

• Experienced Payroll Processor

• Customer Service

• Microsoft Office Programs

• Kronos

Contact this candidate